Quality Analyst

Pasay City - Philippines

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Arrangement:

Onsite during probationary period (6months) Hybrid upon regularization (3 days onsite 2 days WFH)
Pasay Office
Shifting Schedule

Requirements:

At least HSK 4 proficiency in Mandarin with certification
At least 2 years of experience in Service Desk IT Support or Infrastructure Support operations.

Responsibilities:

Monitoring calls/cases to evaluate domain knowledge accuracy and communication ability.
Provide regular feedback and coaching based on the performance and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever its required.
Responsible for generating daily weekly & monthly reports for internal purposes.
Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
Calibrate cases internally with the team to ensure minimum difference in the ratings.

Work Arrangement: Onsite during probationary period (6months) Hybrid upon regularization (3 days onsite 2 days WFH)Pasay OfficeShifting Schedule Requirements: At least HSK 4 proficiency in Mandarin with certificationAt least 2 years of experience in Service Desk IT Support or Infrastructure Support ...