Founding Enterprise Customer Success Manager

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client an early-stage startup building the future of marketing through AI-powered search is seeking a Founding Enterprise Customer Success Manager to lead end-to-end success for key enterprise customers.

This is a high-impact foundational role for an enterprise CSM who wants real ownership. Youll act as a trusted advisor to Fortune 500 and mid-market customers with $12K$100K ACVs helping them maximize the value of AI Search and drive meaningful business outcomes. Youll also play a critical role in shaping the processes structure and strategy of a growing Customer Success function.

Responsibilities:

Own end-to-end customer success for key enterprise accounts (including global brand-name customers)

Serve as a trusted advisor to customers and internal stakeholders on AI Search best practices and adoption strategies

Drive measurable business outcomes by coordinating across multiple customer stakeholders

Translate customer needs and feedback into actionable insights for the Product team influencing roadmap decisions

Identify and showcase upsell opportunities driving expansion and long-term account growth

Educate customers on GEO workflows and tailor solutions to complex enterprise use cases

Qualifications and Experience:

1 year of experience in Customer Success Account Management SEO or Solutions Engineering

Experience in MarTech or Enterprise SaaS environments supporting enterprise customers

Comfortable managing a relatively high book of business (30 concurrent accounts)

Strong stakeholder management skills and executive-facing presence

Previous SEO or post-sale MarTech experience strongly preferred

Builder mindset with high agency; prior founder experience or evidence of creating something from scratch is a plus

Naturally curious fast learner with strong empathy for customer needs

This is an opportunity to be an early member of a customer-facing team work directly with high-profile enterprise customers and help define how customer success scales at an AI-native company.

Our client an early-stage startup building the future of marketing through AI-powered search is seeking a Founding Enterprise Customer Success Manager to lead end-to-end success for key enterprise customers. This is a high-impact foundational role for an enterprise CSM who wants real ownership. Youl...