Customer Service 2nd Line Dutch

Venlo - Netherlands

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

How does your day look like
Its Monday morning and the week is starting again. You will begin your day with a good cup of coffee and then start up your computer at home. Your day starts around 08.00/08.30 as a Customer Service Employee for the Dutch market.
First you will check your e-mail and you will immediately see a message from your team lead informing you about some issues we encountered on one of the Amazon accounts. This needs your immediate attention and you start calling some customers to investigate their case and find the perfect solution for them thinking out of the box is appreciated. You as a person will get a lot of energy from finding the best solution because customer satisfaction is important.

Throughout the day you will also answer incoming phone calls from customers. Customers may contact you with questions about delivery delays or other order-related issues. You will calmly guide them through their questions look up their orders in our systems and provide clear and friendly solutions over the phone

After that you see that we had some feedback on eBay. You immediately search in our systems for the historic interactions with the customer. You try to gather all the information about the case and order. You will reach out to the customer by phone and your goal is making the customer satisfied again with our product and service. You succeed in making the customer happy again giving you a very good feeling.

Around lunchtime you will walk outside for a bit so that you can start the afternoon fresh again. You will start with helping customers with more complicated cases transferred to you by the first-line team. Further you perform some administrative tasks on different sales platforms like Amazon and the meantime you also have some online meetings with your colleagues to keep that team feeling by using Slack or MS Teams. At the latest you will check the different email boxes that you are responsible for to make sure every customer gets a reply within our promised SLA. Before you know it the day is over and you can shut down your computer and enjoy your evening.

We offer:

The chance to grow in a fast-growing company;
Travel allowance of 023cents per km;
Non-contributory pension;
25vacation days (on a full-time basis) with the possibility to buy 10 more;
8% holiday allowance;
20% discount on all vidaXL products.

Must haves

Dutch and English verbal and written skills are very good;
Open for flexible working times because of the time differences;
Experienced in client contact;
Known for your enthusiastic personality;
Clever in working with computers and MS Office;
Open to work 24-36 hours per week.

vidaXL as an employer

So are you looking for a dynamic international company that values your curiosity passion and desire to learn Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges Take the opportunity to meet and work with a team of professionals with diverse cultural backgrounds who also have a few things in common ambition fun and excellent skills.

Want to join us

We are looking forward to receiving your online application. Please dont hesitate to contact our recruiter Chra Hussein.

Your privacy is important to us! For more information about this visit:

How does your day look likeIts Monday morning and the week is starting again. You will begin your day with a good cup of coffee and then start up your computer at home. Your day starts around 08.00/08.30 as a Customer Service Employee for the Dutch market.First you will check your e-mail and you wil...

We offer: