Client Services Consultant

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Client Services Consultant

Location: Windsor CT - HYBRID

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.

The Client Services Consultant is a position that performs tasks necessary for the support of the business needs of the client. These individuals must be able to analyze the business needs of the client and identify the means for fulfilling those needs within the Companys applications. The Client Services Consultant will need to be adept at the art of client diplomacy and team relationship building in addition to possessing sound project management skills to apply these attributes to meet the clients business needs. This requires developing and maintaining an excellent working relationship with the client(s) and the team in addition to possessing an excellent understanding of the industry and the various system solutions. The person will be the liaison between the client and the development teams to analyze solutions that meet the clients business requirements and ensure goals are met with technology deliverables.

The Client Services Consultant should have experience with a diverse range of technologies; this should include a basic understanding of financial systems network setup general understanding of system design project management. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code including jeans

• Your Future: 401k Matching Program Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays

• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave

• Wide Ranging Perspectives:Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees

• Training: Hands-On Team-Customized including SS&C University

• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get to Do:

• Serves as point-of-contact for end users for specific module(s) functional and/or business area(s)
• Perform problem identification & resolution for issues related to specific module(s) functional and business area(s).Provide training to prevent problem reoccurrence and knowledge transfer. Escalate issues to management when appropriate.
• Understands the business function and works with team to define business requirements
• Collect analyze review document and communicate business needs and requirements to Product Development. Translate high-level business requirements into functional specifications in use case documentation and manage changes to such specifications.
• Proactively engage with clients to understand and anticipate their needs to deliver an exceptional client experience
• Perform special duties/functions assigned by management Essential Day to Day Responsibilities
• Work under general direction with minimal supervision
• Excellent oral and written communication skills
• Proven ability to work in a successful team environment
• Excellent interpersonal skills
• Excellent time management and organizational skills
• Ability to juggle competing priorities multiple clients timelines and expectations with accuracy and professional acumen
• Highly motivated and flexible
• Provide support to clients when required log and classify all issues and requests in the Issue tracking database
• Continually work to deepen product and industry develop and maintain technical Precision LM and commercial real estate loan industry knowledge
• Manage the case resolution process for clients by following defined procedures and ensuring cases are resolved within target response times
• Exchange and share knowledge with the team to maximize knowledge and the effectiveness
• Identify and escalate problems affecting a number of clients or influencing the timely resolution of one clientsinquiry

What You Will Bring:

• Bachelors degree in business or equivalent preferred.
• 1 to 5 years Customer Service experience including but not limited to Call Center Banking REIT or Financial Industries.
• Ability to manage high-pressure client situations and build trust with the clients.
• Ability to synthesize and communicate complex technical issues to non-technical audiences.
• Ability to communicate well with both internal and external audiences using excellent interpersonal client management and communications skills.
• Outstanding time management skills and attention to details.
• Loan Servicing experience. Agency experience is preferred(FNMA FHLMC HUD GNMA) but not required.
• Basic SQL experience is preferred but not required.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.