Sr. Mgr. Field Service, Robotics Solutions Engineering

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

People Leader

All Job Posting Locations:

Santa Clara California United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at Sr. Manager Field Service Robotics Solutions Engineering leads and mentors the Robotics Solutions Engineer (RSE) team. They are accountable for conducting effective performance management. Leads team strategy processes and assignments for the RSE Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment in the field. Directs workflow for strategic plans and serves as a primary point of contact for the team as the system install base grows within North America.

Key Responsibilities:

Directly responsibility for technical and commercial aspects of the Robotics Solutions Engineering team.

Lead mentor and develop the team into a culture of service to drive business results.

Strategic plan for team US expansion and growth.

Support commercial activities and sales of service offerings when required.

Leading a team responsible for verification testing configuration management and root-cause analysis of robotic systems including operating the system in clinical settings of OTTAVA fleet.

Development and coaching of the team in skills necessary to provide excellent service and support to healthcare professionals ensuring optimal system performance and customer satisfaction.

Execute specific tasks including documentation and metrics for the team.

Participate in process improvement discussions to increase team efficiency and effectiveness.

Engage in a continuous effort of learning and training to expand the knowledge of RSE on our robotics systems.

Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.

Provide reports and updates to senior management on status and strategic goals.

Interface with Systems Engineering Product Support Engineers Quality and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)

• Will be required to stand sit or kneel for extended periods of time.

• Will be required to utilize electro-mechanical tools.

• Will be required to lift up to 45 lbs.

Education:

Bachelors Degree in a related technical field.

Master highly desired.

Experience and Skills:

Required:

• Permanently authorized to work in the U.S. must not require sponsorship of an employment visa (e.g. H-1B or green card) at the time of application or in the future.

• 8 years of field service leadership in medical device capital equipment.

• Robotic system experience is highly desired.

• Proven history of successfully building growing and managing a team.

• Track record of leading the growing the business of service.

• Demonstrate industry standard knowledge skills behavior and history of success in medical capital equipment.

• Fundamental understanding across software controls robotics mechanical and electrical engineering with ability to quickly come up to speed in new technical areas

• Excellent collaboration communication and interpersonal skills working hand-in-hand with commercial teams.

• Travel frequency up to 70% within the US.
  
  Work Environment:

• This position is primarily a field-based role that includes the following work environment:

  • Research and development lab facilities

  • Hospitals operating rooms procurement center loading docks and storage Locations

  • Service and repair center activities

  • Professional Education labs

  • Professional conferences trade shows and congress
    

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Continuous Improvement Cross-Functional Collaboration Customer Service Customer-Support Customer Support Operations Customer Support Trends Developing Others Empowering People Inclusive Leadership Leadership Managing Managers Product Lifecycle Management (PLM) Project Management Office (PMO) Quality Assurance (QA) Resource Planning Service Request Management Technical Credibility Technical Writing

The anticipated base pay range for this position is :

Salary Range $122000 - $212750/ $142000 - $244950 Bay Area

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

Manager