Guest Services Environmental Services

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Institutional Support Services (NS)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding making this an exciting opportunity to join our team. We are seeking a dynamic efficient and enthusiastic individual to serve as a Guest Services - Environmental Services team member.

In this role Environmental Services team members deliver an outstanding guest experience while maintaining a safe sanitary and environmentally responsible (Green) setting for all guests and employees. They work under the direct supervision of the Environmental Services Branch Manager and Team Leaders to support the Zoos cleanliness and sustainability standards.

Key Responsibilities

* General housekeeping duties including but not limited to sweeping mopping scrubbing pressure washing removing webs and cleaning and sanitizing surfaces such as floors walls tables countertops doorknobs handles windows and other glass surfaces.
* Cleaning and maintaining the Zoos five miles of walking trails including removing trash from pathways natural areas recycling bins and trash containers.
* Cleaning common areas within Zoo office buildings and exhibit facilities.
* Cleaning and sanitizing public restrooms using appropriate cleaning supplies and chemicals.
* Restocking public restroom supplies including toilet paper soap hand sanitizer paper towels and feminine products.
* Cleaning spills and biohazards in accordance with safety protocols.
* Sorting recycling and compost materials.
* Assisting with setup and breakdown for special events as needed.
* Working in a role with possible occupational exposure (Category B employee) to human bloodborne pathogens; must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines.
* Working in environments with possible exposure to hazardous chemicals (e.g. chlorine bleach cleaning agents).
* Ensuring workspaces Environmental Services vehicles and storage areas remain clean organized and safe.
* Assisting with additional duties and supporting other Guest Services areas as needed or assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $15.00 per hour

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:

Position & Physical Requirements

• Must be at least 16 years of age.

• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid drivers license issued from within the United States or be able to obtain one within 90 days of employment.

• Available to work varying shifts including weekends and holidays.

• Able to work both outdoors and indoors under all environmental conditions.

• Able to interact with and work within large crowds.

• Able to use twoway radios and phone communication systems.

• Able to walk and stand for the majority of the work shift.

• Able to lift and drag at least 30 lbs. independently.

• Able to drive a variety of utility vehicles and trucks.

• Able to complete weekly timesheets and use basic computer programs for training.

• Able to operate a variety of equipment and tools required for daily tasks.

• Physically able to walk stand kneel squat bend lift and push while performing various duties.

• Excellent visual acuity and hearing.

• Able to work outdoors in extreme weather conditions typical of Central NC (heat rain or cold) and stand or walk for extended periods.

• Expect exposure to outdoor allergens dust fumes odors loud noises motion and vibrations.

• Able to navigate paved rough and uneven pathways.

This position is located at:

4401 Zoo Parkway

Asheboro NC 27205

WE ARE RECRUITING FOR MULTIPLE FULL & PART TIME VACANCIES.

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency State university or the NC National Guard and intend to remain employed with that entity you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High School or General Education Development (GED) diploma or be in the process of obtaining one

Or

• An equivalent combination of education and experience

Division Description

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina literally from A to Z. The Arts to the Zoo and so much else parks aquariums historic sites archaeology African American Heritage Commission science and history museums the state Symphony Library and Archives historic preservation land and water stewardship and more. These places and the ideas they represent create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our states diverse population culture and history. We encourage you to apply to become a part of our team. Check out this amazing video about our Department.

Click here to learn about employee perks and benefits.

Click here to see the Total Compensation Calculator.

Supplemental and Contact Information

TheNorth Carolina Zooexists for the enjoyment education and inspiration of all of North Carolinas citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the worlds wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays conserves and protects representative examples of natural beauty plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.
Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our states diverse population culture and history by expanding engagement with diverse individuals and communities.

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• Due to the volume of applications received we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Barbara Smith Christian

Email: