Senior CX Program Manager
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Job Location:
Raleigh, WV - USA
Monthly Salary:
$ 104000 - 224000
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As our Senior CX Program Manager you will be the operational heartbeat of the Customer Experience organization transforming high-level strategy into tangible culture and engagement. Youll serve as a high-impact change agent bridging the gap between CX leadership and frontline teams to ensure our global mission is communicated clearly and celebrated often. By orchestrating marquee events and synthesizing field feedback into action you will directly influence the connectivity and continuous improvement of our worldwide CX community.
WHAT YOULL DO
- Architect CX Engagement & Connectivity: Design and execute end-to-end global programs including All Hands and leadership forums ensuring content aligns with business priorities and fosters a high-performance culture.
- Operationalize the Voice of the Field: Synthesize insights from CSAT and NPS programs into actionable corrective plans driving accountability across GTM functions to close the loop on customer and employee feedback.
- Champion Strategic Communications: Draft and manage high-impact internal communications and change management workflows ensuring every member of the CX team understands their role in the companys broader success.
- Optimize the CX Knowledge Ecosystem: Own the CX HUB and operational project portfolios maintaining a source of truth that reduces friction for frontline teams and scales operational efficiency.
- Drive Cross-Functional Synergy: Lead collaborative projects between CX and GTM teams to ensure program outcomes are measurable repeatable and directly contribute to long-term business growth.
WHAT YOU BRING
- 8 years of Program Management and/or communications experience required
- Background in Project Management in particular with aligning multiple groups around a single objective
- Program Orchestration: Proven ability to align multiple cross-functional groups around a single objective managing complex timelines and competing priorities without losing sight of the details.
- Strategic Communication & Change Management: Expert-level skills in drafting clear compelling narratives and leading organizations through process changes and cultural shifts.
- Analytical Problem Solving: A self-starter mindset with the ability to synthesize data from feedback programs (like NPS/CSAT) into structured project plans and executive-level reporting.
- Operational Tech Fluency: Proficiency in maintaining real-time project repositories and digital collaboration tools (such as Google Workspace) to drive transparency and global accessibility.
- We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara Lehi or North Carolina office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$104000 - $224000 USD
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
