Senior Program Manager

Summary of This Role

Lead large complex programs across merchant portfolio acquisitions company acquisitions postM&A integrations platform integrations transformation initiatives and organizational change. Define the problem scope and delivery approach across full programs or assigned workstreams. Develop solution specifications and document current- state and future-state operating and platform models. Build and manage program plans (resources budget timeline milestones) establish governance and decision-making structures and drive execution through implementation production/BAU handoff and outcome evaluation. Partner across a matrixed organization to structure work monitor progress and provide direction to project teams. Manage data conversions and multi- system integrations into Global Payments products including supporting development of new products where required. Define and document new end-to-end processes across functions to enable successful migration or transformation. Maintain accountability to executive sponsors for scope schedule budget quality and stakeholder relationships (internal and external).

What Part Will You Play

• Lead end-to-end delivery of complex conversion and integration implementations that establish clients and products on Global Payments platforms including large-scale programs (often 16000 project hours) with major conversions (e.g. 300K accounts on file and 10 products) new product launches and portfolio takeovers transformation initiatives and organizational change.
• Own and govern program scope schedule cost and quality building and maintaining the integrated plan across multiple workstreams to ensure business outcomes.
• Apply deep analysis and data interpretation to drive decisions and recommendations while engaging stakeholders at all levels including executive steering committees and Global Payments executive leadership.
• Lead and influence large cross-functional teams in a matrix environment aligning peers and partners across multiple departments/divisions to deliver complex multi-stream implementations.
• Partner with stakeholders and SMEs to document current-state (as-is) operational and technology/platform models and define and implement target-state models that enable the conversion integration and ongoing operations.
• Lead scope and requirements definition documentation and approvals; build approve and continuously manage project plans resources milestones and dependencies.
• Direct change control across key program assets (scope requirements plans specifications contracts code documentation) ensuring governance traceability and disciplined decision-making.
• Drive issue risk and decision management using metrics to monitor progress anticipate problems and lead the identification logging escalation and resolution of critical items.
• Own internal and external program communications and executive reporting including risk assessments and formal program updates; facilitate issue/conflict resolution escalate when required and balance scope time cost and quality to manage to an acceptable level of risk.
• Oversee deliverable quality and timeliness and manage the full project budget across FTE travel revenue and expenses.
• Ensure consistent use of project management tools and methodologies; take a lead role in identifying defining measuring and continuously improving delivery practices and processes.
• Define roles responsibilities and decision-rights to enable effective governance and decision-making at the lowest appropriate level.
• Lead executive-level communications through clear written reporting and verbal presentations to large groups senior leaders and internal / external stakeholders.

What Are We LookingForin This Role

Minimum Qualifications

• Bachelors Degree
• Relevant Experience or Degree in: Business Finance and IT
• Typically Minimum 10 Years Relevant Exp
• Project Management experience

Preferred Qualifications

What Are Our Desired Skills and Capabilities

• Skills / Knowledge: Apply broad and deep expertise to shape and deliver company objectives in complex high-stakes environments. Own a major function key account or matrix responsibility driving results through strategic initiatives strengthening relationships expanding the business and leading cross-functional teams on complex programs. Operate at a level where decisions and execution are subject to technical committee and senior leadership review.
• Job Complexity: Tackle work that influences product design delivery and commercial success including forward-looking concepts products and technologies. Build formal networks with key decision-makers and serve as an external spokesperson with partners vendors and teams across the organization.
• Supervision: Work with a high degree of autonomy setting objectives and determining the approach for critical assignments with minimal direction.
• Negotiation Skills: Lead internal and external negotiations to resolve issues align stakeholders and drive timely decisions.
• Collaboration Skills: Partner effectively with internal teams and external stakeholders to align priorities coordinate workstreams and deliver outcomes.
• Influence: Lead and influence without direct authority across teams up to executive leadership and with clients and partners to drive alignment and execution.

At Global Payments our vision is to be Champions of Inclusion. We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment access opportunity and advancement for all team members. We believe all team members should be able to bring their true authentic selves to the workplace and feel accepted engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: MUST be authorized to work in the U.S. or Canada. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

This position is eligible to be considered for remote hiring anywhere in the USA or Canada.

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