Manager, Technology & Innovation

The Manager Technology & Innovation supports the delivery governance and optimization of technology enabled solutions across Legal & Regulatory Compliance (LRC). This role partners closely with Technology & Operations to ensure legal technology initiatives are well-governed secure scalable and aligned with BMOs strategic priorities.

This role is accountable for program execution across multiple initiatives including AI-enabled solutions access management training and enablement and knowledge management platforms while ensuring strong risk financial and change management discipline.

Key Accountabilities

Program management & governance

• Own the multiyear roadmap for technology ensuring alignment to enterprise and LRC strategy focusing on AI-driven technology solutions.

• Develop business cases and TIP funding submissions; define scope success metrics benefits and ROI; manage approvals and stage gates.

• Establish and manage program governance including prioritization records management spend and benefits tracking.

• Lead access management for knowledge management systems and subscriptions.

Business / IT integration

• Act as the primary liaison between T&O and LRC to support effective technology solution delivery and support.

• Elicit and document business and technical requirements; translate workflows into solution designs in partnership with T&O and vendors.

• Lead prioritization sequencing and release planning across multiple products; coordinate production support upgrades and enhancements.

• Ensure data governance integration design and reporting requirements are defined to enable adoption and decisionmaking.

Change management training & enablement

• Build and execute change strategies and detailed plans (stakeholder analysis readiness communications training sustainment) for each release.

• Develop targeted communications and leadership messaging; identify the right channels cadence and senders to drive awareness compliance and adoption.

• Monitor adoption run feedback loops and implement corrective actions; celebrate milestones and embed sustainment practices.

• Design and deliver training curricula surrounding systems and processes.

• Serve as a trusted point of contact during periods of change.

Access management & controls

• Define and administer rolebased access models for applications ensuring leastprivilege segregation of duties and auditability.

• Partner with IAM and Security on provisioning/deprovisioning workflows periodic access reviews and evidence for audits/regulatory exams.

Budgeting planning and TIP funding

• Compile and manage the annual technology budget track spend and communicate on progress.

• Oversee specific projects owned by the Chief Operating Officer ensuring responsible spending and realization of benefits.

• Own TIP funding intake artifacts and oversee benefits and spend tracking and variance explanations.

Knowledge management

• Curate standards templates and best practices; embed knowledge capture into workflows and tools.

• Support platforms such as document and knowledge management systems

• Partner with stakeholders to define content standards taxonomy naming conventions and governance for knowledge records.

• Serve as the primary contact for technology vendors including for billing purposes.

Qualifications

• Undergraduate degree in Business Technology or a related field.

• 57 years experience in program or project management preferably in a legal risk or governance role.

• Vendor management experience strongly preferred

• Experience with iManage and SharePoint is an asset

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem-solving skills - In-depth

• Influence skills - In-depth

• Data driven decision making - In-depth.