Senior Operations Manager | Full-Time | Ford Idaho Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Utilizing independent judgment the Senior Operations Manager manages supervises and coordinates the day-to-day operations of the Ford Idaho Center. This employees primary responsibilities include facilitation of changeovers oversight of all housekeeping as well as the general maintenance and repair of facility systems. This employee also provides overall administrative planning direction and policies to operating managers and supervisors assuring the highest quality service program to assure booking and rebooking of events.

This role pays an annual salary of $67500-$84500

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until May 1 2026.

Ford Idaho Center features a variety of flexible spaces to host events of all types and sizes. The Ford Idaho Center is a unique combination of three venues under one complex: Ford Idaho Center Arena Ford Idaho Sports Center and Ford Idaho Horse Park. The complex is flexible to meet the needs of events of all types and sizes and is well-suited for conventions meetings tradeshows sporting social and entertainment events. The venue works with the nations leading promoters (Live Nation PBR FELD AEG Pepper Entertainment etc.) to produce world class events like Kenny Chesney Zach Bryan Professional Bull Riders Hozier Monster Jam and many more.

• Assists Sr. Director of Operations in the overall daily operation and maintenance of the Ford Idaho Center.
• Plan direct coordinate and review the work plan for Ford Idaho Center services and operations; meet with staff to identify and resolve problems; assign work activities projects and programs; monitor work flow;review and evaluate work products methods and procedures.
• Help Create and review Operations schedules.
• Responsible for updating and approving Operations time cards
• Prepare and seek bids for contracted services in the Ford Idaho Center
• Responsible for maintaining and updating Ford Idaho Center emergency response and fire safety plans
• Represents Operations Department in absence of Sr. Director of Operations
• Select train motivate and evaluate Operations Managers Supervisors and full and part time staff
• Provide and/or coordinate department staff training
• Work with Managers and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
• Assume management responsibility for all services and activities involved in the operations of all arena amphitheater and Horse Park spaces
• Ensure staff is working safely efficiently and are aware of proper safety guidelines
• Responsible for execution of and compliance with Contracts
• Plan direct coordinate and review the work plan for facility operations
• Meet with staff to identify and resolve problems; assign work activities projects and programs; monitor work flow; review and evaluate work products methods and procedures
• Partner with Operations Managers to complete part-time housekeeping /conversion and contracted labor scheduling
• Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing equipment materials and supplies; monitor and approve expenditures;implement adjustments as necessary
• Administers contracts with outside vendors including but not limited to pest control; window cleaning; and custodial vendors
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality

• The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.
• Degree in Facility Management or related field preferred
• High School Diploma (or equivalent) required
• Experience in Equine footing management and maintenance
• Minimum of 4-6 years of experience in facility operations supervision or with comparable increasing responsibility in an arena convention center public assembly facility with knowledge of set up/housekeeping and/or event coordination.
• Demonstrated knowledge of supervisory skills and principles with experience in work crew supervision and working on a varied work schedule in facility operations
• Self motivated with excellent organizational skills
• Ability to communicate clearly and concisely in the English language both orally and in writing
• Must be comfortable multi tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary including excellent verbal and written communication skills.
• Possess valid drivers license or have the ability to acquire
• Ability to work independently and as part of a team

INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONEMENT:

The intellectual/social physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing the essential functions of this job the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration being able to recognize and resolve conflicts being able to openly communicate in writing and verbally with clients.

Physical Demands:

Must be physically capable of heavy lifting (50 pounds) assembly and orderly set-up or physical facility inventory items including livestock arena panels livestock bedding sports turf staging seating tables and other even driven needs.

Work Environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.