DSP Coordinator

Liège - Belgium

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

DSP Training & Enablement: Design deliver or coordinate training programs for DSP leadership and frontline staff on operational best practices safety procedures technology tools and performance expectations. Continuously assess training effectiveness and update content based on evolving program needs and feedback.
Operational Guidance: Advise DSPs on how to improve their financial operational safety and performance practices using data analytics to identify workflow inefficiencies and recommend solutions.
Performance Monitoring: Track key metrics and performance indicators conducting deep dives and root cause analyses to ensure DSPs meet performance and customer experience standards.
Compliance and Safety: Collaborate with internal compliance and safety teams to ensure DSPs adhere to program requirements and safety standards.
Problem Solving & Communication: Act as an equal parts advisor and operating partner to resolve issues provide tailored recommendations and communicate effectively with a wide range of stakeholders including senior leadership.
Capacity Planning: Work with DSPs to develop effective ramp plans and ensure sufficient driver supply to meet volume demands especially during peak seasons.

Qualifications

Experience: Previous professional experience in operations or managing third party service providers last mile logistics transportation supply chain or account/relationship management is required.
Skills: Strong analytical capabilities experience using data and metrics to drive improvements problem-solving skills and strong written/verbal communication are essential.
Language: English and French is a must Dutch is preferred

ResponsibilitiesDSP Training & Enablement: Design deliver or coordinate training programs for DSP leadership and frontline staff on operational best practices safety procedures technology tools and performance expectations. Continuously assess training effectiveness and update content based on evolv...