Customer Agent (60-100)

Intro

MyCamper is the largest sharing platform for campervans and motorhomes in Sweden Norway Finland Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources.

As a Customer Support Agent you are the main point of contact for our customers. You help renters and owners before during and after their bookings solve problems answer questions and make sure people feel supported at every step. You enjoy responsibility communicate clearly and like finding solutions that work for everyone involved.

Tasks

• Handle customer requests via chat email and phone from simple questions to complex cases

• Own cases end to end from first contact to final resolution

• Support customers in Norwegian and English Swedish is a strong plus additional Nordic languages are welcome

• Work closely with your teammates to solve tricky cases and improve internal processes

• Research issues independently prioritize your workload and act proactively

• Document workflows improve help articles and translate processes where needed

• Contribute ideas to make our support experience better for customers and for the team

Requirements

• You enjoy working with people solving problems and taking responsibility

• Experience in customer facing roles is a strong plus but not required

• Clear and confident communication skills written and verbal

• Professional working proficiency in English and Norwegian Swedish or any other Nordic language is a plus

• A structured way of working you document clearly and thoroughly

• A strong sense of ownership and responsibility

• A solution focused mindset you enjoy solving problems and taking initiative

• The ability to stay calm under pressure manage several cases in parallel and prioritize well

• Curiosity to learn new tools and workflows and continuously improve how things are done

• Minimum workload of 60 percent

• Ideally you are flexible to increase your workload during summer which is our peak season

Benefits

• A key role in a fast growing international scale up

• Direct impact on a product used by thousands of customers across Europe

• A mission driven company focused on sharing and sustainability

• Regular international team events in Sweden Switzerland and other locations

• 4 weeks per year working from anywhere and 40 percent home office

• Flat hierarchies short decision paths and a highly motivated team

• 50 percent discount on camper rentals through MyCamper

• Annual perks budget of 5000 SEK for education or personal health (friskvårdsbidrag)

What to Expect

If youre interested please send us your CV and optionally a cover letter in English. Well respond within seven days. If your profile fits the process includes:

• Screening call with the COO

• Interview with the team lead and the COO

• A paid trial day at the office in Uppsala

• Final interview