Customer Onboarding Specialist Bilingual (FrenchEnglish)

Lets build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12000 companies and 200000 active users in 90 countries around the world .

Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success.

Customer Onboarding Specialist

That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the French Market. You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience

You will lead Enterprise onboarding through a structured implementation journey combining 1:1 sessions project guidance and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation.

Within the Customer Success department you will be working with Customer Success Managers Product Specialists Onboarding Specialists Digital Success Managers and Promote Specialists who are located all around the world.

Your key responsibilities will be to:

• Lead and deliver Enterprise onboarding from kickoff to go-live

• Guide customers through configuration and best-practice setup (customer executes you advise)

• Run structured onboarding sessions (kickoff configuration enablement go-live)

• Drive progress remove blockers and keep onboarding on track

• Deliver user enablement and training for key stakeholder groups

• Provide ongoing guidance and flexible support based on customer needs

• Partner closely with Enterprise CSM to ensure a smooth handover and long-term success

• Improve onboarding materials templates and internal ways of working

• Collect insights and feedback to continuously improve the Enterprise onboarding experience

As an Onboarding Specialist at Teamtailor you will be offered:

• Development opportunities

• The opportunity to work with the Markets best product

• Be part of a great team

Is this you

• Experience in onboarding and technical customer support in the SaaS industry

• Experience in the HR industry

• A hobby tech-savvy person

• A ping pong professional ... were kidding! But we do like to play.
  

We value your personality and believe youre passionate about your work ambitious and work hard to reach your goals!

Interested