Retention Specialist

We are the Culligan Nordic Group

Culligan Nordic is part of Culligan International Group a global leader in water treatment with headquarters in Chicago and operations in over 90 countries. With approximately 400 employees in the Nordics we are one of the regions largest players in drinking water coffee and professional kitchen solutions. Youll recognize us by our strong customer focus reliable service and dedication to environmentally friendly and ethical business practices. We are a growing company and in the Nordics we primarily grow through acquisitions. This creates exciting opportunities and a fast-paced environment while being backed by the stability of a strong international group.

At Culligan we value diversity and inclusion. We believe the best teams consist of people with different backgrounds perspectives and experiences. Thats why we welcome applicants of all ages genders and identities no matter who you are you are welcome with us. Do you recognize yourself in the role description Then dont hesitate to apply!

Role overview - your impact at Culligan

This is not a traditional sales role. As a Retention Specialist you are the link between the customer the business and the future. You engage with customers who are hesitating considering leaving or need to be reminded why they chose us in the first place. You listen analyze challenge and guide - with the goal of building long-term relationships that truly last.

In 2025 we launched a completely new retention team with a new driven leader who wanted to create a way of working with real impact: lower churn and happier customers. The Nordic team is growing and is a central part of Culligans focus for 2026. Here we are building a proactive data driven and business-oriented approach to customer loyalty - and you are one of the key players. You wont just be the one who saves customers but also the one who captures what works what doesnt and what we need to improve. Simply put: the customers voice in the organization.

This role is about real business real relationships and real impact. You are motivated by understanding customer needs creating sustainable solutions and seeing how your work improves both customer satisfaction and business results. When you succeed it shows in numbers in happy customers and in the companys development.

What you will do:

• Be on the front line of our most important customer relationships in daily dialogue with customers considering leaving changing or developing their cooperation with Culligan

• Deep dive into the customers needs business and challenges to find solutions that create value for both the customer and Culligan

• Actively win back secure and grow business with a clear focus on reducing churn and increasing customer lifetime value

• Work both data-driven and relationship-driven: proactively based on insights and patterns and reactively in sharp customer dialogues

• Drive retention conversations that actually make a difference with the right offer tone and timing

• Follow up analyze and maximize every opportunity in CRM always with KPIs and business results in focus

• Be the customers voice within the organization and deliver sharp insights on what works what doesnt and what we need to improve

• Work closely with Customer Care Sales Marketing and Service to create a seamless premium experience that makes customers stay grow and recommend us

We believe that you:

• Thrive on the phone and love interacting with customers for you every conversation is an opportunity to influence the business and create value

• Have experience from sales retention account management or customer service preferably with a focus on reducing churn and building customer loyalty

• Are sharp and analytical read between the lines and turn dialogue insights into concrete solutions

• Take full ownership you drive every case save agreements and make sure nothing is left unanswered

• Understand the value of long-term relationships and always work with sustainable business-minded solutions not short-term quick fixes

• Are data-driven system-savvy and structured but also thrive in a fast-paced environment with results as your benchmark

• Are more than an administrator you want to understand the customer create results and truly win back relationships

• Are fluent in Finnish as well as English in both speaking and writing
  

Your team

You will be part of our Nordic retention team currently consisting of three people in Norway and one in Finland. The team is growing and we are working hard to strengthen our capacity and presence across the Nordics. The retention team is part of the Marketing department and you will report directly to our Retention Manager. Youll have a true doer as your manager - high energy and strong business focus. Things happen here: decisions are made and initiatives are rewarded. At the same time there is room to do things right: understand the customer analyze needs and build solutions that last.

In this role you will collaborate closely with the entire organization especially Marketing Sales and Customer Service but also with our Service function. At Culligan both office staff and technicians play key roles - our service technicians meet customers every day. Thats why every effort within the retention team truly makes a difference for colleagues customers and our Nordic growth.

Why Culligan

We are growing fast mainly through acquisitions and every year new companies join our Nordic family. We value clear ownership high quality and strongly believe that we succeed best together. With stable owners strong profitability and a clear direction forward we have both security behind us and our eyes firmly set on the future. We hope you want to be part of the journey!

Location

This role is based at our office in Helsinki.

We recruit on an ongoing basis and will contact you within a couple of weeks after your application. This recruitment process is conducted in English. We therefore ask you to submit your application and CV in English and be prepared for interviews in English throughout the process.

If you have questions about the role or the recruitment process you are welcome to contact . Due to GDPR we do not accept applications via email.

At Culligan we do more than deliver water we create solutions that improve peoples everyday lives health and the environment. Do you want to make a real difference Then we look forward to your application!