Product Support Specialist

Framingham, MA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Product Support Specialist

Employment Type: 6 Months

Location--Massachusetts 01702

Work Location: Hybrid

Hours Per Week: 40

Notes:

Hybrid Role: Three days in office two day WFH.

Key Responsibilities:

Monitor reporting detailing equipment that requires service that is outside of service level agreements:

Communicate expectations and track results

Escalate concerns as needed

Log data into tracking sheets

Process and track invoices:

Enter and calculate status of spend

Ensure invoices are received and processed timely

Create weekly Supply reports

Download data and create spreadsheet communication to major providers

Track status of communications

Monitor supply levels

Communication/Interactions:

Excellent verbal and written communication skills

Highly collaborative team player with can-do attitude

Results-oriented analytical thinker intellectually curious

Essential skills and experience:

Knowledge of Excel a must

Detail-oriented organized

Project management

Self-motivated

Data science inventory management

Knowledge of MS Office PowerPoint a plus

Education:

Bachelors degree

Aggressive and proactive attitude to solve problems and win at all levels

Intermediate to Advanced Microsoft Excel skills

Job Title: Product Support Specialist Employment Type: 6 Months Location--Massachusetts 01702 Work Location: Hybrid Hours Per Week: 40 Notes: Hybrid Role: Three days in office two day WFH. Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of ser...