IT Service Management Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role
The client is seeking a Senior ITSM Specialist to support project and portfolio delivery within the Health Services Cluster Ministry of Public and Business Service Delivery and Procurement. This role provides hands on IT service management and project coordination support across technology initiatives including radio and telephony related projects under the PSRN solution.

Key Responsibilities

Support Project Managers and Portfolio Leads with day to day project coordination and administration
Track project activities issues risks and action items and ensure timely follow up
Maintain and update detailed project schedules using MS Project Online
Prepare and maintain project artefacts including status reports scorecards briefing notes and presentations
Facilitate meetings document minutes and coordinate follow ups with stakeholders
Perform data analysis using Excel and contribute to management reporting
Work collaboratively with business and technical teams to support integrated project delivery
Ensure project documentation is complete accurate and submitted on time

Mandatory Skills and Experience

Service Management and Coordination

3 to 5 years of experience in I&IT Service Management
Strong experience building and maintaining schedules in MS Project
Experience with incident and change management
Proficiency in MS Project Word Excel PowerPoint and Visio
Experience working independently and with both business and technology teams
Working knowledge of ITIL methodology

Communication and Relationship Management

Excellent verbal and written communication skills
Proven experience creating project artefacts such as risk and issue logs status reports and presentations
Strong stakeholder engagement facilitation and consultation skills

Analytical and Problem Solving

Strong analytical and problem solving capabilities
Experience gathering and analyzing data to support scope schedule and cost decisions
Ability to manage multiple priorities under strict deadlines

About the Role The client is seeking a Senior ITSM Specialist to support project and portfolio delivery within the Health Services Cluster Ministry of Public and Business Service Delivery and Procurement. This role provides hands on IT service management and project coordination support across tech...

Key Responsibilities

Support Project Managers and Portfolio Leads with day to day project coordination and administration
Track project activities issues risks and action items and ensure timely follow up
Maintain and update detailed project schedules using MS Project Online
Prepare and maintain project artefacts including status reports scorecards briefing notes and presentations
Facilitate meetings document minutes and coordinate follow ups with stakeholders
Perform data analysis using Excel and contribute to management reporting
Work collaboratively with business and technical teams to support integrated project delivery
Ensure project documentation is complete accurate and submitted on time

Mandatory Skills and Experience

Service Management and Coordination

3 to 5 years of experience in I&IT Service Management
Strong experience building and maintaining schedules in MS Project
Experience with incident and change management
Proficiency in MS Project Word Excel PowerPoint and Visio
Experience working independently and with both business and technology teams
Working knowledge of ITIL methodology

Communication and Relationship Management

Excellent verbal and written communication skills
Proven experience creating project artefacts such as risk and issue logs status reports and presentations
Strong stakeholder engagement facilitation and consultation skills

Analytical and Problem Solving

Strong analytical and problem solving capabilities
Experience gathering and analyzing data to support scope schedule and cost decisions
Ability to manage multiple priorities under strict deadlines