Microsoft 365 admin
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The M365 and Proofpoint Tier 2 Engineer is responsible for advanced support administration and troubleshooting of Microsoft 365 services and Proofpoint email security platforms. This role serves as an escalation point for Tier 1 teams ensuring secure reliable and optimized messaging and collaboration environments. The engineer will manage incidents perform root-cause analysis maintain system health and execute service improvements while supporting end users and business ResponsibilitiesMicrosoft 365 (M365) Administration Provide Tier 2 support for Microsoft 365 services including Exchange Online Teams and related components. Manage and troubleshoot Exchange Online mail flow transport rules permissions shared mailboxes and distribution groups. Maintain and optimize M365 security and compliance policies (DLP retention auditing Safe Links/Safe Attachments eDiscovery). Monitor service health perform incident triage and implement remediation Administration Provide Tier 2 support for Proofpoint Email Protection Proofpoint PPS (Protection Server) TAP (Targeted Attack Protection) and Essentials (if applicable). Troubleshoot email delivery issues including quarantines encryption email classification false positives/negatives and spam/phishing events. Configure Proofpoint rules filters policies DLP and threat protection settings. Review logs dashboards and alerts to identify malicious activity or anomalies. Maintain integrations between Proofpoint and Microsoft 365 (e.g. journaling connectors smart hosts).Operational Support & Escalations Serve as escalation point for Tier 1 and assist Tier 3/Engineering teams as needed. Document incidents resolutions SOPs and knowledge base articles. Participate in problem management and root-cause analysis. Support deployment of new features patches and upgrades. Collaborate with Security Compliance and Infrastructure teams on cross-functional & Compliance Assist in monitoring and responding to security alerts related to email threats account compromise malware phishing and spam campaigns. Support investigations and forensics for email-related security incidents. Ensure adherence to organizational and regulatory policies for data protection and retention
Required Qualifications 2 4 years of experience supporting M365 Exchange or enterprise messaging environments. Hands-on experience with Proofpoint Email Protection or similar enterprise email security platforms. Strong understanding of email protocols (SMTP SPF DKIM DMARC). Experience with Entra ID (Azure AD) identity lifecycle group management and conditional access. Ability to troubleshoot complex mail flow security alerts and configuration issues. Familiarity with PowerShell for automation and administrative tasks. Excellent analytical communication and documentation skills
Preferred Qualifications Microsoft certifications (MS-102 MS-500 AZ-104 etc.). Proofpoint PPS TAP or Essentials certifications. Knowledge of ITIL processes and ticketing systems (ServiceNow Jira etc.). Experience with email migrations or hybrid Exchange environments.
Soft Skills Strong problem-solving and investigative mindset. Ability to work independently with minimal supervision. Customer service orientation and ability to communicate with non-technical users. Flexibility to work under pressure prioritize tasks and handle escalations professionally.
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
