Product Manager (B2B SaaS, Hotel Tech)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Smart Host is a B2B SaaS company in the hospitality space building a platform that helps hotels understand and engage their guests better.
Why this role exists
Smart Host is entering a new phase with the product direction for 2026 currently being shaped. Were looking for additional product leadership capacity to help define and execute what comes next.
This is not a plug into an existing roadmap role. Youll work at the intersection of product quality and business impact making trade-offs between speed learning and long-term value.
Youll report to Antoine our CPO and work closely with product engineering design onboarding and revenue teams to take ownership of a meaningful product area once direction is clarified.
Tasks
What youll do
- Own a product problem space end-to-end: discovery framing prioritization delivery
- Define track and own clear product usage and customer experience KPIs for your product area (e.g. activation adoption retention and feature usage) and use them to guide prioritization and trade-offs
- Turn unclear problems into clear product bets and decisions
- Apply structured problem-solving frameworks (e.g. Jobs To Be Done) to guide discovery and prioritization
- Navigate complex product initiatives involving third-party APIs integrations and external partners
- Collaborate closely with engineering and design on solution shaping
- Work with onboarding sales and customer-facing teams to understand real customer needs especially in the DACH region
- Use qualitative insights and quantitative data to make data-informed product decisions
- Improve product foundations and ways of working not just ship features
- Contribute positively to team culture through collaboration ownership and reliability
Requirements
What were looking for
- 47 years of experience as a Product Manager (B2B SaaS)
- Fluent German (mandatory) to work directly with customers in the DACH region
- Fluent English (company working language)
- A pragmatic product mindset: focused on impact outcomes and learning not process for process sake
- Strong discovery and problem-framing skills with hands-on experience using frameworks like Jobs To Be Done
- A passion for building outstanding high-quality product experiences with particular attention to onboarding users (to an interface a new feature or a new workflow)
- Proven ability to navigate complex projects involving integrations APIs and multiple internal and external stakeholders
- An understanding that AI is changing how product teams work and a curiosity for how it can unlock new value in data-rich products particularly around guest data insights and personalization
- Comfortable working without a fully defined roadmap and able to help shape direction
- Able to balance strategic thinking with hands-on execution
- Excellent communication and organizational skills
Nice to have (not required)
- Experience in hotel tech hospitality CRM or adjacent industries
- Experience working in scaling or evolving product organizations
What you can achieve in this role
If you do a great job in this role youll help Smart Host move from shipping features to building products that are clearly adopted measurable in impact and scalable across hotel groups.
Youll influence how product decisions are made how success is measured and how quickly ideas turn into real customer value.
If that sounds like a challenge youd enjoy wed be happy to start an open conversation.
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
Smart Host ist ein B2B Travel Tech Start-Up. Wir haben das weltweit innovativste CRM System für Hotels entwickelt und revolutionieren damit die Gästebetreuung. Smart Host ist die Kommunikationsplattform für mehr Direktbuchungen und Stammgäste.
