Key Responsibilities Workplace Operations & Employee Services - Lead complete food operations including cafeteria services pantries vending machines kitchens and micro-kitchens.
- Manage end-to-end employee transportation services including night-shift transport.
- Oversee housekeeping operations to ensure a safe hygienic and well-maintained workplace.
- Manage overall night-shift operations across all workplace services.
- Support and execute internal and external company events in collaboration with stakeholders.
Facilities Management & Engineering - Oversee complete Mechanical & Electrical (M&E) operations to ensure uninterrupted site functionality.
- Manage asset safety procedures preventive maintenance and lifecycle asset management.
- Handle parking operations space management and occupancy optimization.
- Manage material movement delivery challans and site logistics.
- Provide facilities and workplace support for new office expansions and fit-outs including New Office Phase 3.
Health Safety Security & Compliance - Implement govern and monitor EHS policies awareness programs and safety processes.
- Actively manage Emergency Response Team (ERT) operations and preparedness.
- Ensure compliance with municipal regulations labour laws fire safety norms ESI PF and other statutory requirements.
- Lead physical security operations including CCTV access cards visitor management systems lockers and night-shift guarding.
- Develop implement and govern workspace and security-related policies.
Stakeholder Vendor & Landlord Management - Serve as the primary liaison with landlord teams and external authorities including fire labour and municipal bodies.
- Build strong vendor partnerships by defining and governing SOWs SLAs KPIs and performance benchmarks.
- Ensure service excellence from all outsourced vendors including housekeeping cafeteria pest control and waste management.
- Conduct monthly stakeholder reviews with HR and other internal teams.
Technology Data & Reporting - Own and manage ServiceNow tickets related to workplace and facilities operations.
- Analyze and leverage Mapiq occupancy data to drive space planning utilization and workplace strategy decisions.
Procurement Finance & Governance - Control and manage the facilities budget contracts and vendor commercials.
- Partner with procurement teams on sourcing inventory management billing invoicing and payments.
- Facilitate finance processes related to workplace and facilities operations with a focus on cost optimization and governance.
Cross-Functional Collaboration - Provide continuous operational support to central and global teams including HR IT Services Travel Finance Corporate Security and Global Communications.
- Act as a strategic partner in driving workplace efficiency employee experience and operational excellence.
Qualifications & Experience - Bachelors degree in Engineering Facilities Management Architecture Business Administration or a related field.
- 8 12 years of experience in workplace operations facilities management or corporate real estate.
- Strong knowledge of EHS statutory compliance and security operations.
- Proven experience managing vendors budgets and large-scale workplace operations.
- Excellent stakeholder management leadership and communication skills.
Key Competencies - Strategic thinking with strong operational execution
- Vendor and contract management
- Risk management and compliance
- Data-driven decision-making
- People-centric leadership and collaboration
Key Responsibilities Workplace Operations & Employee Services Lead complete food operations including cafeteria services pantries vending machines kitchens and micro-kitchens. Manage end-to-end employee transportation services including night-shift transport. Oversee housekeeping operations to ensu...
Key Responsibilities Workplace Operations & Employee Services - Lead complete food operations including cafeteria services pantries vending machines kitchens and micro-kitchens.
- Manage end-to-end employee transportation services including night-shift transport.
- Oversee housekeeping operations to ensure a safe hygienic and well-maintained workplace.
- Manage overall night-shift operations across all workplace services.
- Support and execute internal and external company events in collaboration with stakeholders.
Facilities Management & Engineering - Oversee complete Mechanical & Electrical (M&E) operations to ensure uninterrupted site functionality.
- Manage asset safety procedures preventive maintenance and lifecycle asset management.
- Handle parking operations space management and occupancy optimization.
- Manage material movement delivery challans and site logistics.
- Provide facilities and workplace support for new office expansions and fit-outs including New Office Phase 3.
Health Safety Security & Compliance - Implement govern and monitor EHS policies awareness programs and safety processes.
- Actively manage Emergency Response Team (ERT) operations and preparedness.
- Ensure compliance with municipal regulations labour laws fire safety norms ESI PF and other statutory requirements.
- Lead physical security operations including CCTV access cards visitor management systems lockers and night-shift guarding.
- Develop implement and govern workspace and security-related policies.
Stakeholder Vendor & Landlord Management - Serve as the primary liaison with landlord teams and external authorities including fire labour and municipal bodies.
- Build strong vendor partnerships by defining and governing SOWs SLAs KPIs and performance benchmarks.
- Ensure service excellence from all outsourced vendors including housekeeping cafeteria pest control and waste management.
- Conduct monthly stakeholder reviews with HR and other internal teams.
Technology Data & Reporting - Own and manage ServiceNow tickets related to workplace and facilities operations.
- Analyze and leverage Mapiq occupancy data to drive space planning utilization and workplace strategy decisions.
Procurement Finance & Governance - Control and manage the facilities budget contracts and vendor commercials.
- Partner with procurement teams on sourcing inventory management billing invoicing and payments.
- Facilitate finance processes related to workplace and facilities operations with a focus on cost optimization and governance.
Cross-Functional Collaboration - Provide continuous operational support to central and global teams including HR IT Services Travel Finance Corporate Security and Global Communications.
- Act as a strategic partner in driving workplace efficiency employee experience and operational excellence.
Qualifications & Experience - Bachelors degree in Engineering Facilities Management Architecture Business Administration or a related field.
- 8 12 years of experience in workplace operations facilities management or corporate real estate.
- Strong knowledge of EHS statutory compliance and security operations.
- Proven experience managing vendors budgets and large-scale workplace operations.
- Excellent stakeholder management leadership and communication skills.
Key Competencies - Strategic thinking with strong operational execution
- Vendor and contract management
- Risk management and compliance
- Data-driven decision-making
- People-centric leadership and collaboration
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