Working Student "Customer Onboarding & Hardware Operations" (mfd)

Enao Vision is an iPhone based AI solution for quality control in industrial environments. To ensure an outstanding first experience for our customers we run structured 30-day trials that include preconfigured iPhones and hands-on onboarding.

We are looking for a Working Student who enjoys operational responsibility customer interaction and structured processes. You will play a key role in making sure that every trial starts smoothly feels professional and leads to real customer conviction.

Tasks

Tasks

Hardware & Logistics Management

• Manage our iPhone trial fleet
• Coordinate purchasing shipping returns resale and repairs of devices
• Ensure devices are always ready-to-use (charged online configured and in good condition)
• Ship fully functional trial hardware to customers within 2 working days
• Organize returns after trials and prepare devices for the next customer
• Support resale of devices after warranty expiration (second-hand market)

Customer Trial & Onboarding Support

• Coordinate hardware shipment immediately after a customer starts a 30-day trial
• Schedule and support remote onboarding sessions (1 hour) with customers
• Ensure the trial start feels smooth simple and high-quality
• Support customers during the first weeks of usage:
• Monitor device status (online/offline)
• Ensure image quality and setup are correct
• Support labeling and basic configuration in the background
• Act as a reliability layer so customers feel well-supported without friction

Customer Success Collaboration

• Work closely with the founder during the early trial phase
• Participate in frequent check-ins (bi-daily at the beginning)
• Help identify when customers reach their moment of conviction
• Gradually reduce support once customers fully own the solution
• Contribute ideas to improve onboarding trial processes and customer experience

Requirements

Requirements

• Enrolled student in Marketing Business Administration (BWL) Business Informatics or others
• Strong organizational and process-oriented mindset
• High sense of ownership and reliability
• Structured proactive and detail-oriented working style
• Very good communication skills in English (German is a plus)
• Interest in startups AI and B2B technology
• Ability to work independently and take responsibility
• Located in Berlin and intersted in working in our office (Kreuzberg)

Benefits

• Direct collaboration with the founder and core team
• High-impact role with real responsibility from day one
• Hands-on experience in Customer Success Operations and Go-to-Market
• Deep insights into AI products B2B sales trials and scaling processes
• Flexible working hours compatible with your studies
• Hybrid work setup (office remote)
• A fast-moving pragmatic startup culture where your work truly matters

We explicitly do not hire anyone who discriminates against people on the basis of religion national origin gender identity sexual orientation age marital status or other aspects. We encourage people from LGBTQIA and other underrepresented groups to apply.

Last but not least keep in mind that we are hiring value based not skill based. That being said please tell us the following in your contact message:

• Why we would love to work with you
• Why you want to work with us