Senior Engineer III

Rosemead, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.

Job Title: Senior Engineer III

Location: Rosemead CA 91770

Duration: 18 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Shift: Monday-Friday (8:00AM-5:00PM)

Job Description:

The End User Computing Sr. Quality Engineer leads the design delivery and operational excellence of Clients end-user technology ecosystem including Windows and macOS laptops desktops iPads iOS mobile devices and the full Microsoft 365 application suite (Teams Outlook Excel Word PowerPoint OneNote) along with collaboration platforms such as SharePoint Online OneDrive and Exchange Online.
The role integrates closely with endpoint management platforms (Intune for Windows JAMF for macOS/iOS) and core identity and security tools (Entra ID Defender for Endpoint Conditional Access and Microsoft Purview).
This position ensures EUC platforms are reliable observable secure intuitive and aligned to enterprise architecture standards.
The Sr. Quality Engineer owns end-to-end service quality and performance by embedding monitoring telemetry automation and Digital Experience (DEX) analytics into design operations and continuous improvement cycles.
The role proactively identifies system and service issues analyzes experience and performance trends and drives corrective actions to improve stability reduce defects enhance usability and elevate customer satisfaction across the enterprise.

Job duties may include:

Assessing customer needs monitoring product lifecycle and creating detailed reports on product information; perform customer research stay on top of current trends and analyze the market..

Education/Experience:

Bachelor Degree in applicable profession business or technical discipline or an equivalent combination of education training and experience. Possesses seven to ten years of experience.

Required Skills/Attributes:

Experience working in IT Operations within a managed services environment including oversight of vendor delivery service quality and operational performance.
Strong understanding of engineering disciplines and practices especially related to end user technology platform architectures operational frameworks and product lifecycle management.
Ability to present complex technical material clearly to both technical and non-technical audiences including senior leadership and business partners.
Deep understanding of end-user computing technologies including Windows macOS iOS/iPadOS Microsoft 365 (Outlook Teams SharePoint OneDrive) endpoint management platforms such as Intune and JAMF and endpoint security tools such as Defender for Endpoint. Deployment of Cyber tools to end user computing devices and ensure seamless operations.
Experience with Agile methodologies DevOps practices CI/CD pipelines and modern software delivery approaches.
Proficiency analyzing defect trends incident reports and engineering quality metrics to drive improvements in application stability reliability and user experience.
Demonstrated ability to evaluate complex technical designs identify gaps validate standards compliance and ensure readiness for IT Operations.
Understanding of cloud collaboration platforms and integration patterns across M365 services including Exchange Online Teams SharePoint Online and OneDrive.
Strong familiarity with identity access and security controls including Entra ID Conditional Access data loss prevention and compliance standards.

Desired Skills/Attributes:

Experience applying ITIL Agile or DevOps principles to improve engineering quality operational reliability and support processes.
Familiarity with digital experience analytics telemetry and observability platforms to improve performance and user satisfaction.
Experience leading vendor teams or MSP partners to improve platform health reduce incident patterns and enhance customer outcomes.
Background supporting large enterprise environments integrating identity security cloud and collaboration platforms.
Experience designing or validating device health metrics DEX instrumentation and monitoring/observability frameworks.
Hands-on familiarity with endpoint analytics networking fundamentals and integration patterns between EUC platforms and cloud environments.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Job Title: Senior Engineer III Location: Rosemead CA 91770 Duration: 18 Months Job Type: Temporary Assignment Work Type: Hybr...