Product Specialist

St. Louis, MO - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor; Michigan that offers strategic talent solutions to our clients worldwide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world headquartered in Leverkusen and areas of business include pharmaceuticals; consumer healthcare products agricultural chemicals seeds and biotechnology products.

Job Title: Product Specialist

Location: Saint Louis MO 63146

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Job Description:

The successful candidate will be part of the Data Science Platform Team under the Global Data Asset and Analytic division at client.
This role will focus on monitoring system health through dashboards and metrics analyzing system performance creating comprehensive technical documentation including troubleshooting playbooks and knowledge base articles for incident triage.
Key responsibilities include collaborating with Engineers Developer Advocates Data Scientists and other Product Specialists within the team in helping establish best practices document workflows and resolve ecosystem issues.
The role supports enterprise-level IT strategy by enforcing best practices in incident queue management.
The candidate must have a solid background in Customer-focused applications and systems critical thinking skills documentation creation and implementation as exceptional communication skills.

Roles and Responsibilities:

Coordination amongst other Product Specialists within and outside of the team for Playbook Troubleshooting and escalation documents for ServiceNow (SNOW).
Creation of escalation of incident documentation within ServiceNow.
Monitoring of Dashboards and Alerts within Enterprise ecosystem.
Assistance creating Grafana Dashboard alerts.
Creation of Diagrams that outline the architecture and workflows within the Data Science Platform ecosystem.
Proactively support and monitor APIs and Applications within the Data Science Platform ecosystem.
Curation and creation of Knowledge Base Articles while partnering with Data Science Platform Data Stewards and Engineers.
Collaborate and Train others on usage of ServiceNow Incident Management.
Be Primary contact (first responder) for first tier of support for Data Science Platform ecosystem.
Collaborate and Coordinate with other Product Specialists within the Data Science Platform Organization as well as other Orgs that integrate with the Decision Science Ecosystem team for best practices and solutions to support workflows.
Coordinate with Data Stewards and Engineers to create robust and easy to follow troubleshooting diagrams and workflow documentation.
Support both Data Service Platform Data Stewards and Engineers in various approval workflows and geospatial data requests and incidents.
Communicate to business stakeholders engineers data stewards and other product specialists to provide background information regarding the engineering issue/system at hand.
Have previous knowledge or experience working in a support-focused ecosystem.

Minimum requirements:

Bachelors degree or 3 years of related experience.
Solid foundation and understanding of support-focused environments.
Some experience working in an agile organization with a good understanding of agile development and continuous deployment.
A track record of working within a fast paced dynamic team-oriented environment.
Excellent organizational verbal and written communication skills.
Openness to learning new technologies and applying them to daily tasks.
Ability to quickly shift priorities from low priority issues to higher and more widespread critical outages.

Desired Qualifications:

Experience working with ServiceNow Incident Management Software
Experience in creating and utilizing Grafana Dashboards and Google Cloud Dashboards for API/Application health checks with experience creating alerts.
Previous experience working in a large agile environment
Professional teaching experience using Support Best Practices
Ability to call an API using Postman Python or R
Understanding of AWS and AWS resources
Understanding of Google Cloud and Google Cloud resources.

TekWisen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor; Michigan that offers strategic talent solutions to our clients worldwide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companie...