Clerk-Arbitration

Manheim, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Clerk-Arbitration
Pay Rate: $18.50/hr
Job Type: 12-month contract
Shift(s): Mon Fri 8:00am 5:00pm
Location: Manheim PA 17545

Job Code:

Tekberry is looking for a highly qualified and motivated Client Service Representative (Call Center Rep) to work with our client a top-tier global automotive businesses company in Manheim PA. As a full-time* W2 employee you will have access to health benefits. Benefits as a Tekberry Temp: Paid Bi-weekly Healthcare (employer contribution) Dental & Vision

Job Description:

The position of Client Service Representative (Call Center Rep) entails being the primary customer support for our contact-center. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability be professional provide documentation within our systems and be knowledgeable of Manheim s products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim s product offerings.

Job Requirements:

The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CSR by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying assessing and resolving these issues and determining who needs communication on these issues including central functions such as IT or Product or any such Manheim Partners.
May work across other departments to train on resolving different client issues.
The CSR will provide responsive timely telephone chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
The CSR will also oversee/monitor the resolution to all problems regardless of delegation to other department

TEKBERRY OFFERS A REWARD FOR REFERRALS!

Tekberry Inc. a Soal Technologies company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.

Tekberry Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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Title: Clerk-Arbitration Pay Rate: $18.50/hr Job Type: 12-month contract Shift(s): Mon Fri 8:00am 5:00pm Location: Manheim PA 17545 Job Code: Tekberry is looking for a highly qualified and motivated Client Service Representative (Call Center Rep) to work with our client a top-tier global ...