Account Specialist-Billing & Operations Contractor

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Account Specialist-Level 1 - Billing & Operations Contractor
Job Location: Houston TX
Job Type: Long-term Contract

Position Overview

We are seeking an experienced billing operations contractor to provide critical support during our billing system migration and post-implementation period. This role will focus on ensuring smooth migration execution supporting go-live activities and managing manual operational tasks while automation solutions are being developed.

Primary Responsibilities

Migration Support

Assist with data validation and reconciliation during billing system migration
Support testing activities including parallel billing runs and validation checks
Help document migration issues track resolutions and maintain audit trails
Coordinate with technical teams to ensure accurate data transfer and system setup

Post Go-Live Support

Provide hands-on support during hypercare period following system go-live
Monitor billing runs and identify exceptions or anomalies requiring investigation
Assist with troubleshooting billing discrepancies and customer inquiries
Help validate that bills are generating correctly with accurate charges and rate components

Operational Support

Handle manual billing tasks and workarounds until automation is implemented
Support enrollment processing and customer setup activities
Assist with billing audits charge validations and contract verification
Maintain documentation of manual processes and issue resolutions
Support the team with general operational busy work during high-volume periods

Required Qualifications

3 years of experience in billing operations preferably in energy or utilities
Strong understanding of billing systems rate structures and charge calculations
Experience with system migrations or implementations
Proficiency in Excel including formulas pivot tables and data analysis
Detail-oriented with strong reconciliation and validation skills
Ability to work independently and manage multiple priorities

Preferred Qualifications

Experience with energy retail billing systems (VertexOne CES ESG or similar platforms)
Knowledge of commercial and industrial billing processes
Familiarity with data migration validation and testing methodologies
Experience supporting post-implementation hypercare activities
Understanding of contract management and rate setup

Duration & Availability

Contract duration: Month to Month
Full-time availability during migration and go-live periods
Flexibility to support extended hours during critical cutover activities

To Apply

Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be an excellent fit for this role

Job Title: Account Specialist-Level 1 - Billing & Operations Contractor Job Location: Houston TX Job Type: Long-term Contract Position Overview We are seeking an experienced billing operations contractor to provide critical support during our billing system migration and post-implementation perio...