Vice President, Front Office Operations

Bolingbrook, IL - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Therapy Partners Group is the parent company of a thriving family of outpatient physical therapy and wellness brands throughout the United States. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals.

The Vice President of Front Office Operations is a high-impact leadership role designed for a clinician-minded healthcare leader who understands that patient access front-office execution and clinical outcomes are deeply connected.

In this role you will shape and scale the patient journey from referral through their plan of care ensuring patients enter care efficiently complete their plan of care and clinics operate at peak performance. You will bring a clinicians perspective to operational decision-making ensuring workflows supportnot hinderexcellent care delivery.
As a strategic partner to Clinical Operations this position bridges the gap between clinical excellence and operational scalability. This role will lead mentor and develop front office teams while driving growth access to care and patient satisfaction across TPG.

This role is ideal for a Physical Therapist or experienced healthcare leader seeking to expand their influence grow their leadership skillset and build systems that enable clinicians to focus on what matters mostpatient outcomes.

Responsibilities:
Clinical Aligned Patient Access & Experience

Design and continuously improve front office workflows that support timely access to care seamless handoffs and a consistently exceptional patient experience.
Optimize referral intake and scheduling processes to reduce barriers to care decrease wait times minimize no-shows and ensure providers maintain full efficient schedules.
Ensure the patient experience reflects clinical excellence from the first interaction through the start of treatment.
Analyze patient experience data to identify trends and implement improvements that directly support clinical outcomes and retention.

Leadership Training & Team Development

Build and scale best-in-class onboarding and training programs for Patient Care Coordinators (PCCs) grounded in a strong understanding of clinical operations.
Develop maintain and evolve clear effective SOPs that align front office workflows with clinical and operational goals.
Lead and mentor the Regional Front Office Manager and PCC teams fostering a culture of professionalism accountability appreciation and continuous improvement.
Translate clinical priorities into front office behaviors expectations and performance standards.

Growth Performance & Financial Stewardship

Drive patient access and growth by ensuring referrals are converted efficiently and treatment begins without unnecessary delays.
Lead point-of-service collection strategies (co-pays co-insurance deductibles outstanding balances) in a patient-centered compliant manner.
Connect training and workflow improvements to measurable outcomes including access to care patient satisfaction provider utilization and financial performance.
Maintain cost-effective staffing models that support growth while preserving the patient experience and staff engagement.

Cross Functional & Enterprise Collaboration

Serve as a key liaison between Clinical Operations Revenue Cycle Management and Operations to ensure front office decisions support enterprise-wide objectives.
Partner with newly acquired or affiliated practices to understand existing clinical and administrative workflows and guide successful integration into the TPG platform.
Proactively identify operational risks that may impact clinical care compliance or growth and communicate solutions with urgency and clarity.
Ensure front office operations remain compliant with state and federal regulations including HIPAA.

Technology & Data-Driven Decision Making

Leverage EMR systems IVR platforms telephony AI and reporting tools to improve patient access communication and operational visibility.
Use data and dashboards to inform decision-making measure performance and guide continuous improvement initiatives.
Perform other duties assigned by management.

Qualifications:

Bachelors degree required Masters degree preferred
Preference for candidates with a Physical Therapy degree or clinical background.
5 years of progressive leadership or management experience in a healthcare physical therapy or clinical operations environment required.
Strong clinical insight with the ability to translate patient care priorities into scalable operational systems.
Proven leadership and mentoring skills with a passion for developing high-performing teams.
Exceptional communication skills able to clearly convey complex operational and clinical concepts across disciplines.
Strategic growth-oriented mindset with strong problem-solving and critical-thinking abilities.
Strong Project Management Skills
High emotional intelligence and the ability to navigate change complexity and cross-departmental collaboration.
Excellent organizational and time-management skills with the ability to manage multiple priorities.
Commitment to confidentiality ethical leadership and regulatory compliance.
Proficiency in Microsoft Office virtual collaboration tools and healthcare technology platforms.
Advanced experience with EMR systems and operational reporting or data visualization tools.

This is a hybrid position located in our corporate headquarters in Bolingbrook IL.

Design and continuously improve front office workflows that support timely access to care seamless handoffs and a consistently exceptional patient experience.
Optimize referral intake and scheduling processes to reduce barriers to care decrease wait times minimize no-shows and ensure providers maintain full efficient schedules.
Ensure the patient experience reflects clinical excellence from the first interaction through the start of treatment.
Analyze patient experience data to identify trends and implement improvements that directly support clinical outcomes and retention.