Desktop Support

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: : Desktop Technician

Location: - San Diego CA Day 1 Onsite

Job Description:

Troubleshoot and resolve issues related to Office 365
Image and install software on Windows and Apple laptops/desktops
Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobile devices
Knowledge of network configurations: LAN WAN Wireless VPN and VLAN
Identify and resolve hardware and software application conflicts
Open and close service requests as well as manage the classification assignment tracking and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies.

Requirements:

Prefer 10 years IT experience including technical training providing white glove service to Executive customers of VP and above
Minimum 4 years of Office 365 experience troubleshooting and resolving issues related to the O365 suite
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts ( e.g. TCP IP Windows Networking Ethernet)
Experience in using PC-based word processing presentation and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas complete calculations across multiple worksheets and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP A Certifications and/or knowledge of UNIX systems is a plus
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Ability to work in a fast paced and high expectations environment while remaining calm and professional
Able to lift up to 50 lbs

Role: : Desktop Technician Location: - San Diego CA Day 1 Onsite Job Description: Troubleshoot and resolve issues related to Office 365 Image and install software on Windows and Apple laptops/desktops Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobil...

Role: : Desktop Technician

Location: - San Diego CA Day 1 Onsite

Job Description:

Troubleshoot and resolve issues related to Office 365
Image and install software on Windows and Apple laptops/desktops
Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobile devices
Knowledge of network configurations: LAN WAN Wireless VPN and VLAN
Identify and resolve hardware and software application conflicts
Open and close service requests as well as manage the classification assignment tracking and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies.

Requirements:

Prefer 10 years IT experience including technical training providing white glove service to Executive customers of VP and above
Minimum 4 years of Office 365 experience troubleshooting and resolving issues related to the O365 suite
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts ( e.g. TCP IP Windows Networking Ethernet)
Experience in using PC-based word processing presentation and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas complete calculations across multiple worksheets and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP A Certifications and/or knowledge of UNIX systems is a plus
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Ability to work in a fast paced and high expectations environment while remaining calm and professional
Able to lift up to 50 lbs