Enterprise Project Manager Consultant (Hybrid)

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Enterprise Project Manager - Consultant (Hybrid)

Location: Columbia SC

Duration: 12 Months

Daily Duties / Responsibilities:

Oversees and performs systems administration and support activities for Data Operations Hub Member Management System Atlassian Suite and other supporting systems. To include communication and coordination with vendors Office of Cyber Security Enterprise Architecture etc.
Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams perform Production Support Helpdesk Interface Support and Operational activities.
Identifies and mitigates operational issues and ensures decisions and actions are well-documented.
Handles internal and external escalations and requests and ensures they are satisfactorily resolved communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner.
Ensures compliance with security (CMS SSA etc.) and monitors all findings and recommendations to completion. Serves as SME for system operations during audits and security tests.
Works with contract monitor to ensures SLAs are set and monitored.
Responds promptly to inquiries and ensures data operations support agency needs.
Promotes workforce engagement and a safe professional and productive work environment for all team members
Monitors product support and maintenance licensing and engages with contract monitors and Bureau Chief to procure and maintain licensing necessary to effectively support the agencys needs for the product.
Ensures licensing infrastructure and support needs are met.
Implements and monitors operational processes including change release and incident management. Follows Standard Operating Procedures and alerts team when practice differs from SOP.
Identifies opportunities to streamline usage and reduce costs.
Produces dashboards and reports to communicate system status to leadership.

REQUIRED SKILLS

3 years of prior experience managing system operations and or administrative functions.
3 years of experience in project management managing system operations and/or administrative functions.
Ability to provide incident management on call and after hours.
Ability to manage external vendors.
Experience managing a ticketing system for application support.

PREFERRED SKILLS

Prior experience managing operations of Medicaid Enterprise systems.
Ability to manage work and provide guidance to employees
Ability to make presentations and prepare reports.
AWS Cloud Certifications
Atlassian Administration

ADDITIONAL SKILLS:

Knowledge of client mission programs and objectives.
Ability to manage work and provide guidance to employees both technical and operational.
Knowledge of system development lifecycle.

Job Title: Enterprise Project Manager - Consultant (Hybrid) Location: Columbia SC Duration: 12 Months Daily Duties / Responsibilities: Oversees and performs systems administration and support activities for Data Operations Hub Member Management System Atlassian Suite and other supporting systems...