Client Platform Engineering Lead

Overview:

Responsibilities:

• Architects engineers maintains and supports standardized and custom Windows operating system images for deployment across a global enterprise environment
• Manages the full Windows image lifecycle including design build validation release maintenance and retirement
• Ensures images are secure compliant performant and aligned with enterprise standards security baselines and operational requirements
• Specializes in enterprise client hardware configurations including driver management firmware and UEFI configuration and hardware compatibility validation across supported device models
• Develops packages repackages and customizes operating system related software drivers and enterprise applications for deployment
• Leads quality assurance validation and performance/load testing of images and deployment processes to ensure enterprise-scale reliability and stability
• Integrates security controls compliance requirements system updates and application dependencies into imaging and provisioning workflows
• Automates and continuously improves image build testing and deployment processes to reduce risk increase efficiency and improve deployment success rates
• Troubleshoots and resolve complex imaging deployment application and compatibility issues
• Collaborates with peer internal and external partner technology providers security and business partners to support both traditional and modern device provisioning strategies
• Acts as a senior technical subject matter expert providing guidance documentation and mentorship to peers and operational teams
• Develops and maintains detailed written build and configuration procedures consistent with departmental and company guidelines
• Ensures all technology and departmental activities comply with company security regulatory and regional requirements
• Stays current with industry trends technological advancements and leverages these capabilities to improve and streamline the operation
• Provides after-hours support as needed for high severity situations
• Performs other duties assigned by leadership

Qualifications:

• B.A./B.S. degree in Computer Science or related field or equivalent work experience
• Typically with 8 years of experience in enterprise Windows imaging endpoint engineering or client platform management
• Typically with 4 years of experience administering Microsoft Configuration Manager (SCCM) and Microsoft Intune
• Strong experience with global Windows OS deployment imaging and servicing
• Strong experience with QA validation and performance/load testing in enterprise environments
• Proven experience supporting enterprise client hardware platforms and driver management
• Hands-on experience with application packaging repackaging deployment and scripting
• Strong knowledge of the following technologies:
  • Dell OEM client hardware platforms
  • Microsoft Deployment Toolkit (MDT)
  • Microsoft Intune and SCCM (Unified Endpoint Management Services - OSD Device Mgmt. Software Distribution App Configuration Hw/Sw Inventory Device compliance Asset Reporting etc.)
  • Microsoft Office usage (Excel Outlook PowerPoint Teams Visio and Word)
  • Microsoft Windows Windows Autopilot Active Directory (AD) Azure AD M365
  • PowerShell VBScript Batch and Python
  • VDI Platforms (Azure Citrix and VMware)
• Knowledge of security and encryption baselines compliance frameworks and endpoint hardening standards
• Strong troubleshooting and analytical skills (technical and non-technical problem-solving skills)
• Strong technical writing and documentation and skills
• Strong customer service interpersonal skills and the ability to interact with all levels of staff
• Strong organizational skills and the ability to work on multiple projects at the same time
• Strong work ethic and eagerness to produce high quality accurate results
• Ability to communicate and present ideas in a clear concise and professional manner both verbally and in writing
• Ability to effectively meet deadlines at expected quality
• Ability to hold sensitive information with a high level of confidentiality and integrity
• Ability to proactively use innovative solutions to solve problems
• Ability to collaborate and encourage collaboration in a team environment and ability to work independently and prioritize work
• Travel may be required

If you currently work for HKS please submit your application via the Internal Careers Portal.

HKS is an EEO/AA Employer: M/F/Disabled/Veteran