Technical Product Support Expert lll
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.
Simply put we connect people with moments that matter.
Team Description
This is a strategic role within Sabre LGS (Lodging Ground and Sea) organization responsible for providing technical consultations advanced support and conducting deep conversations with customers and internal teams across APAC to drive adoption of Sabre solutions.
Lodging is a key focus area at Sabre and one of six growth areas identified across the company. The role will work closely with the commercial team including Demand team Agency Account and PTCs to grow CSL and car transactional volume. Additionally you will work with Product and Technology and Product Support/Activations and customers directly to provide solutioning and effectively onboard APAC based customers to increase bookings.
Were building the leading B2B Lodging Platform. Our customers and partners are the biggest names in travel around the world together we make travel happen. At Sabre we offer excellent benefits provide development opportunities and support a strong network of interest groups communities of practices and resource groups to foster diversity inclusivity and growth.
Role and Responsibilities
This role is a strategic blend of technical expertise and consultative leadership focused on ensuring seamless integration and optimal use of Sabres Lodging and Ground capabilities.
You will be the primary APAC expert as well as providing some support to APAC for providing solutioning for travel agencies partners and third-party entities with the technical integration of our platforms and work alongside other regional team members providing global solutioning.
In addition to providing expert-level support youll map client requirements by reviewing and analyzing workflows and current processes understand expectation and create targeted recommendations to implement Sabre APIs that boost operational efficiency increase revenue and drive continuous improvement.
The ideal candidate possesses strong technical acumen with deep expertise in SOAP and REST APIs workflow and process optimization and Sabre product and technology domains - effectively bridging business strategy with technical execution with a hospitality travel or transportation industry background. They are an excellent communicator and detail-oriented professional adept at managing multiple projects across diverse teams and time zones while driving innovation and business success.
Key Responsibilities:
Assist travel agencies partners third-parties and other entities in the seamless technical integration of Sabres Lodging and Ground solutions into their platforms and technologies
Provide expert-level support to resolve API booking and connectivity issues ensuring that our strategic collaborations are supported with minimal disruption
Map client requirements conduct thorough reviews of implementations and analyze usage data
Develop and deliver internal and external recommendations aimed at optimizing operations increasing efficiencies and driving revenue growth
Create and maintain comprehensive case studies that document challenges and the value of innovative solutions
Educate clients and internal teams on industry best practices and emerging LGS features and capabilities
Ensure optimal use of Sabre Lodging and Ground technologies by promoting new functionalities and continuous learning
Engage with Product & Development Product Support & Activations Demand and Account teams to ensure the smooth adoption and deployment of new product enhancements
Partner with cross-functional teams to drive initiatives that enhance the overall customer experience and solution performance
Lead and oversee key Lodging and Ground implementations ensuring smooth deployments and minimal operational disruptions
Qualifications and Skills
Bachelors degree in Business Technology or a related field; an advanced degree is a plus
Demonstrated experience in consulting strategic planning or digital transformation within the hospitality travel or transportation industries
Strong technical acumen with the ability to bridge business strategy with technical execution particularly in API integration and platform connectivity
Deep experience in SOAP and REST APIs
Process and API workflow optimization and solution design consulting
Strong Sabre product and technology domain expertise
Ability to collaborate strategically and tactically with internal and external cross functional teams often across multiple projects simultaneously
Great attention to detail curiosity and a passion for driving business value and success
Excellent analytical communication and presentation skills with the ability to simplify complex technical concepts for diverse audiences
Excellent self-organization skills with the ability to manage and prioritize several projects in parallel
Ability to work effectively across time zones cultures in a fast-paced environment
Passion for innovation and a deep understanding of digital trends and technology adoption in the lodging and ground sectors.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-NG1
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sabre Corporation is a travel technology company based in Southlake, Texas. It is the largest Global Distribution Systems provider for air bookings in North America. American Airlines founded the company in 1960, and it was spun off in 2000.
