Royal Service Agent Overnight (Seasonal)

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge as our new Overnight Royal Service Agent where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. 

What youll be doing: 

Reporting to the Front Desk Manager responsibilities and essential job functions include but are not limited to the following:  

• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
• Respond to all Room Reservation Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail
• Accurately record all required reservation information in the Property Management System (Property Manager)
• Maintain and monitor Royal Service platform
• Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
• Ensure all communication is professional and follows radio standards using the correct verbiage and coding system to maximize efficiency in radio communication.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected 
• Other duties as assigned

Qualifications :

Your experience and skills include:

• Computer literate in Microsoft Window applications required
• Minimum 1 year Customer service experience required
• Good knowledge of hotel facilities and previous Property Manager asset
• Must be willing to work flexible shifts (incl. night shifts)
• Computer and typing skills approximately 40 words per minute
• Must possess professional telephone etiquette and have an excellent command of the English language
• Must possess excellent organizational written and verbal communication skills

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition  

• Starting rate of pay: $21.16/hour
• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resorts Food & Beverage Outlets
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

About the Application Process:  At Fairmont we want to bring out your highest potential. Shortly after applying you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity View the complete job description by clicking this link: Royal Service

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:   

Remote Work :

No

Employment Type :

Full-time