Delivery Manager with French
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job scope
Oversee and ensure the successful delivery of IT services through the Service Desk focusing on SLA adherence process optimization and high customer satisfaction. Ensure clients receive consistent high-quality support while maximizing the value of our services.
Responsibilities
- Manage and monitor the operational execution of the contract ensuring alignment with commercial terms.
- Organize and allocate project resources effectively optimizing processes and implementing the most suitable project methods.
- Define analyze and track key performance indicators implementing action plans to drive results.
- Lead mentor and support team members fostering professional growth through training development plans and guidance.
- Facilitate onboarding and integration of new colleagues ensuring smooth team transitions.
- Oversee team activities and ensure efficient collaboration across projects.
- Prepare analyze and present project information in steering committees with clients.
- Build and maintain strong client relationships proactively addressing their needs.
- Monitor P&L and profitability indicators contributing to financial performance insights and project sustainability.
- Identify opportunities for continuous improvement enhancing service quality and operational efficiency.
Qualifications :
- Minimum 3 years of relevant experience in IT Service Management Service Desk or IT Operations.
- Experience in handling service contracts SLAs and operational KPIs.
- Experience in process improvement and service delivery optimization.
- Excellent communication skills and ability to maintain strong client relationships.
- Ability to identify opportunities for continuous improvement in service quality and efficiency.
- Problem-solving and decision-making skills in a high-pressure support environment.
- Demonstrated ability to lead teams and manage complex customer-focus projects.
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
