Senior Applications Support Specialist (Level II)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Senior Applications Support Specialist youll play a critical role in keeping HCAs business-critical applications running smoothly acting as a technical expert problem solver and trusted partner to both IT and business teams.
Youll be responsible for advanced application support system stability and continuous improvement across our enterprise platforms ensuring issues are resolved efficiently and with minimal disruption to the business.
What youll be doing:
Provide expert-level support and troubleshooting for enterprise applications
Manage and resolve complex incidents and service requests in line with SLAs
Partner with developers vendors infrastructure and security teams to resolve defects
Support Salesforce and other integrated platforms (where applicable)
Create and maintain clear technical documentation guides and knowledge articles
Lets talk about you
Youre an experienced and proactive applications support professional who thrives in complex environments. You enjoy solving problems improving systems and working collaboratively across teams.
Youll bring:
5 years experience in application support including time in a senior role
Strong hands-on experience with application troubleshooting and performance optimisation
In-depth experience with SQL Server and T-SQL scripting
Exposure to enterprise applications and integrations (e.g. Salesforce highly regarded)
Experience with monitoring and incident tools such as ServiceNow JIRA or Splunk
Knowledge of Windows and/or Linux environments and scripting (e.g. PowerShell)
Bonus points for:
ITIL or other IT service management certifications
Experience with SSRS data extraction or reporting
Familiarity with cloud platforms such as Azure or AWS
Experience supporting HR recruitment or business-critical operational systems
Why join HCA
Bring your expertise to Healthcare Australia and be rewarded with:
The opportunity to make a real impact in a respected national organisation
A supportive collaborative environment that values initiative and improvement
7% discount on BUPA Private Health Insurance
Birthday Leave a paid day off to celebrate you
This is a hybrid role with flexibility to be based in Adelaide Sydney or Melbourne within our National IS&T Department and reporting to the Applications Manager.
If you have any questions please contact Renata Lage at .
Veterans are encouraged to apply. At HCA we are committed to diversity inclusion and providing a safe and welcoming workplace for all.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
