Cloud Support Trainee (Monitoring Team)

Male Candidates Preferred

We strive for simple elegant tech solutions to perform complex tasks. As a scalable technology partner we enable organisations to improve operational efficiency and unleash new business potential

This role is for a Cloud Engineer/Sr Cloud Engineer(AWS) . We want you to be innovative and results-driven. We put a lot of emphasis on Teamwork and collaboration. We expect all our employees to be agile resourceful and fast learners. This role involves creating solutions for complex real-time scenarios deploying and maintaining large scale solutions

Job Description

• Perform technical problem diagnosis and resolution
• Troubleshoot and/or escalate customer technical issues. Collaborate with Client spoc and other Tech Vedika L2 teams to resolve service interruption problems as per SLA.
• Assess analyze and make technical recommendations to improve customer supported systems
• Perform system configuration changes / updates based on SOP.
• Effective communication ensure customers are well informed
• Where appropriate perform customer follow-ups to gather further information to drive issues through to resolution
• Relentless client-focus and ability to consistently deliver high-quality customer service.
• Update daily/ weekly status reports

Qualifications :

• Diploma/ Graduate / Engineering with good communication (written and verbal) skills
• Willing to work in 24/7 rotational shifts
• Fair understanding of system management including Email/Chat
• Ability to work independently and with other members of the technical and operations teams.
• Zeal to learn new cloud technologies pertaining to AWS and services
• Good problem-solving skills & interpersonal skills Additional Qualifications: AWS cloud practitioner and Linux.

Additional Information :

At Tech Vedika we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.

Perks & Benefits: 

• Health Insurance
• Meal Vouchers
• Learning Aids
• Client/Customer Interactions
• Working with great minds 

If you want an exciting and dynamic career with unlimited growth potential then Tech Vedika is the place for you!

Remote Work :

No

Employment Type :

Full-time