IT Support Specialist

About the team

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

As an IT Support Specialist you will play a key role in supporting Zillows employees by resolving technical issues and maintaining a secure efficient desktop environment. Your work will directly impact the productivity and satisfaction of our teams helping Zillow operate smoothly and securely.

As an IT Support Specialist You Will Get To:

• Provide day-to-day technical support for desktop systems software and hardware in a diverse environment.

• Troubleshoot and resolve issues related to hardware software connectivity peripherals and IT services.

• Support and manage enterprise systems and applications including Active Directory Office365 Salesforce Okta ServiceNow and G-Suite.

• Assist with device management using tools like Intune (Windows) and JAMF (Mac).

• Maintain and troubleshoot Microsoft Exchange and Office365 including mailbox and distribution list management.

• Set up monitor and resolve audio-visual systems for meetings and events.

• Create and maintain clear process documentation.

• Occasionally travel to support partner offices as needed.

Who you are

• 2 years of IT experience.

• Strong customer service skills and a collaborative team mindset.

• Experience with Active Directory Microsoft Exchange telephony systems basic networking and service desk operations.

• Ability to explain technical concepts to both technical and non-technical audiences.

• Familiarity with enterprise device management tools (e.g. Intune JAMF) and ticketing systems (e.g. ServiceNow).

• Excellent communication skills both written and verbal.

• High attention to detail.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.