Care Coordinator
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Job Location:
East Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Currently we are looking to hire a Care Coordinator to join our team on a full time basis. This role will see you taking ownership of all non-clinical aspects of patients treatment personalising care and supporting their fertility journey.
Your duties will include:
- Exceptional customer service
- Onboarding new patients by booking all appointments required for them to get started with treatment providing them with an overview of what their timeline to treatment will look like making their first interaction with Genea as seamless as possible.
- Serving as the main point of contact for patients throughout their fertility journey coordinating and working closely with other departments to ensure the patients have all of the information they need.
- Conducting follow-ups to ensure patient satisfaction address any concerns and foster loyalty with the patient.
- Perform in-depth financial consultations with our patients to ensure they have a complete understanding of the cost of treatment.
- Referring and follow up of any clinical queries with the appropriate departments
- Maintain patient records in our electronic medical records system and CRM system.
Qualifications :
This role would suit a customer service and administration allrounder - someone who genuinely enjoys working as part of a team and helping people. You will be flexible proactive and highly organised - strong PC skills are a must and you will enjoy working with new technologies.
Additional Information :
Our staff tell us it is the people they work with that makes them stay the Genea family. That and our exceptional success rates. It is pretty special working for one of Australias leading IVF clinics.
And whats in it for you
We know its important to look after our staff so Genea offers a number of perks including;
- Glow - Our online recognition and rewards portal. Access discounts at over 350 retailers as well as accessing recipes fitness classes and mindfulness sessions
- Learning and development Ongoing opportunities for continuous education through Education Days internal development conference opportunities and companywide initiatives
- Certified Family Friendly workplace 2025/26
Genea is committed to providing a workplace that is diverse equitable and inclusive. It is important to us that our hiring process is accessible and open to all we welcome applications from Indigenous Australians people with disability people from diverse cultural and linguistic backgrounds mature age workers and LGBTIQA people.
Please contact our recruitment team () if we can help with any reasonable adjustments to enable you to participate in the job application process
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
World-Leading Fertility ServicesFor four decades, Genea has been at the forefront of fertility and reproductive technology. Our clinics are equipped with innovative technology and staffed by leading fertility specialists who are committed to delivering the highest success rates and be ... View more
