Workplace Manager

The role

Clifford Chance US LLP is seeking a full-time Workplace Manager for our Washington DC. office. This role will be responsible for leading and overseeing the delivery of operational excellence across Facilities Office Services and Conference Services for the Washington D.C. office. The Workplace Manager will drive continuous improvement foster a culture of exceptional client service and champion the training and professional development of hospitality and office services staff. This role will report to the Office Administrator

RESPONSIBILITIES:

Operational Excellence & Continuous Improvement

• Identify and implement process improvements to enhance efficiency service quality and cost-effectiveness across all workplace operations.
• Develop and monitor key performance indicators (KPIs) to ensure high standards of service delivery.
• Foster and drive a culture of innovation and continuous improvement within the Operations team.

Training & Development

• Assist with the design of and deliver training programs for hospitality and office services staff to ensure best-in-class client and guest experiences.
• Mentor and support team members in their professional growth and skills development.
• Conduct regular performance reviews delivering clear constructive and actionable feedback.

Facilities Management

• Manage facilities maintenance projects in accordance with workplace standards ensuring a safe compliant and efficient office environment. Coordinate in-house and external resources for maintenance renovations and office fit-outs.
• Serve as primary liaison with building management and external vendors for all facilities-related matters.

Office Services

• Supervise office services operations including mail courier and reprographics.
• Manage supply inventory and vendor relationships ensuring timely procurement and cost control.
• Oversee staff scheduling space management and office preparations and ensuring strong adherence to SLAs.
• Ensure compliance with maintenance agreements and manage invoice processing.

Conference & Hospitality Services

• Lead the reception and conference center teams ensuring seamless management of meeting spaces visitor offices and hospitality services.
• Oversee housekeeping and catering activities to deliver a premium client and guest experience.
• Support the planning and execution of firm events and functions.

Safety Security & Business Continuity

• Coordinate with building management on security protocols access control and emergency procedures.
• Lead internal fire and emergency response initiatives.
• Participate in business continuity planning and emergency management teams.

Financial Management

• Support the development and management of the annual operations budget.
• Monitor expenditure review variances and assist in financial forecasting and reporting.
• Oversee expense approvals and invoice processing in line with firm policies.

Miscellaneous

• Execute ad hoc projects assigned by the Office Administrator Office Managing Partner (DC) Regional Chief Operating Officer or Director of Operations.

Qualifications :

Your experience

• Bachelors degree and/or relevant experience in facilities or workplace management is preferred.
• Must have demonstrated experience in supervising office services or hospitality teams preferably within a legal or professional services environment.
• Must have strong client service and a global mindset
• Strong organizational leadership interpersonal and communication skills.
• Proven ability to manage multiple priorities in a fast-paced setting.
• Experience with budgeting financial oversight and general accounting procedures.
• Proficiency in Microsoft Office applications (Word Excel PowerPoint Outlook).
• Commitment to delivering outstanding client service and fostering a positive team culture while building a strong rapport at all levels of an organization with both internal and external clients
• Must be able to adhere and company to the Firms Agile Working Policy which requires employees to work from the office at least three days each calendar week
• Must be able to work outside the core business hours as needed
• Must be independently legally authorized to work in the United States

Clifford Chance US LLP offers a comprehensive benefits and compensation package. The salary range for this role is $140000 - $160000. The actual salary will be commensurate with the candidates qualifications and relevant experience.

Additional Information :

Equal opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here

Remote Work :

No

Employment Type :

Full-time