Workshop Test Equipment – Polish Speaking
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you want to influence the future of service and shape customer experience for some of the worlds leading brands Whether in the areas of mobility solutions consumer goods industrial technology or energy and building technology with us you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are currently recruiting for an Advisor to deliver and sustain a fantastic experience for all our service and vehicle repair customers.
Your responsibilities:
- Respond to all calls emails and requests for technical 1st level support
- Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers
- Follow defined working instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites departments and colleagues who are engaged in the support processes
- Input for FAQ and knowledge database
- Providing professional accomplished communication to a wide range of customers.
Qualifications :
What distinguishes you
- A minimum of 1-3 years experience in the resolution of technical problems (by phone and/or from field base)
- A good knowledge of cars in general and especially of workshop equipment would be an advantage
- Educated and qualification in electromechanics
- Technical education in IT systems; experience and advanced knowledge in hardware and software support topics
- Excellent customer service experience.
- Excellent Polish and English language skills both orally and in writing
- Confident professional telephone manner.
- Attention to detail with methodical troubleshooting skills
- The ability to work effectively as part of a team
- Basic understanding of IT skills.
Additional Information :
Your future job location offers you: flexible work time options hybrid home/office working benefits and services employee discounts room for creativity and centrally city-based location.
Operational Hours:
- Monday to Friday: 0800 - 1800
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- Lean Manufacturing
- APQP
- Quality Assurance
- Data Collection
- ISO 9001
- Microsoft Dynamics Navision
- Landscape Maintenance
- Fabrication
- Precision Measuring Instruments
- Mechanical Engineering
- Process Engineering
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
