Workshop Team Leader
Share
Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Workshop Controller - Full Time - 40 hours
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team youll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100000 customers. As we look to the future you can look to yours too. From technical capability to customer relations here youll find a place where you can really thrive. Weve got this!
What youll be doing
- The management and co-ordination of productive staff to ensure effective repairs to meet the volume sales cost and customer/quality targets.
- Ensuring all Procedural and BS10125 regulations are adhered
- You will manage meeting and improving on customer satisfaction targets
- You will achieve and maintain and embed all best practice and lean activities as instructed by business strategy.
- You will achieve budget sales and cost targets weekly monthly and annually
- You will ensure all health and safety policy and procedures are followed with all staff utilising safe working practises and monitor the correct use and storage of PPE.
- You will plan departmental and site productivity by holiday planning workshop loading scheduling and performance management of the productive staff.
- You will apply Standard Operating Procedure following policy standards
- You will ensure regular 1 to 1s and quarterly reviews are undertaken promptly and ratings are correctly applied.
What youll need:
This is a permanent role reporting to the Production Manager
The future is exciting now the technologies used in Body Shops are evolving every day which is really helping us re-shape vehicle repair industry. Thats why were excited to grow our teams and looking for people to join us.
All roles are at the heart of our Auto Services business and youll need be enthusiastic upbeat and committed to delivering the best repair service.
We would like you to have had previous experience in a similar role with the following skills:
- Experience of high volume accident repair management and scheduling
- Experience of BS10125 regulations
- Experience of Thatcham repair methods
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
- Employer contributed pension
- Annual company bonus
- Discounts on Insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application you may initially receive a Direct Line offer and contract of employment; however your employment will transfer to Solus Limited from 1 July 2026under TUPE. From that date some terms and conditions of employment will change including bonus incentive and pension arrangements.
#LI-LC1
#LI-Onsite
About Company
Direct Line Group is one of the UK’s largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
