We are building a talent pool of experienced user research contractorsto support increasing demand across a range of digital transformation initiatives.
Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on project-by-project basis.
Contract Type:Independent contractor - outside IR35
This role does not include formal line management or responsibility for internal capability development.
Key responsibilities
The Lead User Researcher contractor will be accountable for delivering agreed user research outcomes within scope of each project which may include:
Providing day-to-day research leadership within delivery teams
Coaching and supporting other researchers working on the same programme as part of delivery activities
Leading the definition and execution of user research activities aligned to relevant project phase objectives
Shaping research strategy and plans in response to project constraints risks and decision needs
Selecting and applying appropriate qualitative and quantitative research methods to inform service and solution direction
Coordinating research activities across multidisciplinary delivery teams and partner organisations
Synthesising insights into clear actionable findings that inform design product policy and technical decisions
Presenting research findings to senior stakeholders to support evidence-based decision making
Ensuring research activities meet accessibility inclusion and ethical standards
Qualifications :
The successful contractor will demonstrate:
Extensive experience leading user research on complex digital programmes ideally within public sector or large enterprise environments.
Strong judgement in planning and executing user research activities to support decision-making across Discovery Alpha Beta and Live phases.
Practical expertise in selecting and applying a range of qualitative and quantitative research methods to inform service product and solution design.
Experience providing research leadership within multidisciplinary delivery teams including coordinating the work of other researchers on the same programme (no formal line management responsibilities)
Proven ability to translate research findings into actionable insights that influence decisions.
Strong experience working to the GDS Service Standard.
Demonstrated commitment to inclusive research practices including recruiting diverse participants and advocating accessibility best practice.
Ability to build effective working relationships with stakeholders and clearly articulate the value of user research in complex delivery contexts.
A solid understanding of how modern digital services are built and experience working closely with designers engineers product managers and delivery roles.
Additional Information :
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (Hitachi) you consent to Hitachi collecting and storing your personal information (including your name job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at Privacy policy ()
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All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
No
Employment Type :
Contract
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