APJ Marquee Engagement Leader
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Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Manager Marquee Engagement is responsible for executing and scaling the Marquee engagement model across our APAC and Japan Marquee business delivering a consistent high-impact experience for the companys most strategic customers.
This role operationalizes the global Marquee strategy at the GEO level partnering closely with sales account and cross-functional teams to coordinate executive engagement drive disciplined execution and support customer outcomes and revenue growth. The role does not own global strategy but is accountable for high-quality repeatable execution across the regional Marquee portfolio.
The ideal candidate is a strong operator with executive presence excellent cross-functional leadership skills and a proven ability to manage complex programs in matrixed environments.
Key Responsibilities
Execute and Scale Marquee in the GEO
- Execute the global Marquee strategy across assigned GEO accounts ensuring consistent delivery and adherence to global standards.
- Implement and manage standardized engagement models operating rhythms and playbooks.
- Own the end-to-end Marquee engagement lifecycle for GEO customers from planning through execution and follow-through.
- Ensure a high-bar white-glove experience across all Marquee engagements.
Partner with GEO Sales and Marquee Leadership
- Act as the primary Marquee execution partner to in-GEO Marquee sales leadership responsible for revenue outcomes.
- Partner closely with sales industry product CEG Inspire and partner teams to orchestrate integrated customer engagements.
- Provide day-to-day program leadership coordination and prioritization across multiple concurrent Marquee initiatives.
- Proactively identify and help remove execution blockers impacting pipeline progression deal velocity and customer momentum.
Drive Executive Engagement and Customer Outcomes
- Support executive-to-executive engagement across top GEO accounts including C-suite and senior leader interactions.
- Align customer business priorities to the Marquee portfolio and roadmap to support multi-pillar expansion.
- Track engagement health risks and outcomes across the GEO Marquee portfolio in partnership with the Marquee Success Lead.
- Surface insights risks and best practices to global Marquee leadership to support continuous improvement.
Success Metrics
- NNACV growth across Marquee accounts with Marquee outperforming traditional enterprise growth rates.
- Consistent execution of Marquee engagements aligned to global quality standards.
- Increased depth of executive engagement and customer satisfaction.
- Acceleration of pipeline progression deal velocity and multi-pillar expansion.
- Clear visibility into engagement health risks and outcomes across the GEO portfolio.
Qualifications :
Qualifications
- 710 years of experience in enterprise sales program management consulting customer success or related roles.
- Proven ability to engage effectively with senior customer and internal stakeholders.
- Strong experience managing complex cross-functional initiatives in a matrixed organization.
- Demonstrated ability to translate strategy into disciplined repeatable execution.
- Excellent communication stakeholder management and organizational skills.
Preferred Experience
- Experience supporting strategic or named enterprise accounts in a regional or global capacity.
- Background in strategic or large-scale program execution.
- Familiarity with enterprise technology platforms ecosystems or transformation initiatives.
Additional Information :
Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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Remote Work :
No
Employment Type :
Full-time
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