Senior Staff Engineer

Others - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Requirements

Total experience 8 Years
Mandatory hands-on experience with WhatsApp Business API for building and scaling production-grade conversational commerce solutions.
Demonstrable experience designing and implementing WhatsApp chatbot workflows including product catalogs payments service ticketing and marketing use cases.
Deep expertise in Meta platforms including WhatsApp Cloud API Flows Payments API Catalog Manager and message templates (authentication utility and marketing).
Strong foundation in CPaaS-driven architectures including bot orchestration webhook handling API integrations and production troubleshooting.
Proven experience working with CPaaS platforms such as Gupshup Twilio Infobip or Karix for high-scale deployments.
Experience integrating WhatsApp solutions with CRM platforms especially Salesforce Service Cloud for omnichannel customer engagement.
Exposure to multi-channel instant messaging ecosystems such as RCS Viber and Line is a plus.

Responsibilities

Lead the strategy architecture and delivery of enterprise-scale WhatsApp Business API implementations enabling conversational commerce across discovery transactions and customer support.
Design and implement end-to-end WhatsApp conversational flows including product registration catalog-based searches payments (UPI) service ticketing and broadcast campaigns.
Map business requirements to Meta APIs (Cloud/On-Prem) through client discovery workshops ensuring compliance with opt-ins HSMs messaging tiers and regulatory guidelines.
Build and scale bots on CPaaS platforms integrating with backend systems CRM tools and analytics platforms for seamless omnichannel experiences.
Optimize customer journeys using analytics A/B testing and GenAI enhancements measuring ROI across engagement conversion and CSAT metrics.
Provide thought leadership and conduct workshops on conversational commerce WhatsApp best practices and multi-channel extensions (RCS Viber Line).
Apply a consulting mindset to define roadmaps transformation strategies and continuous optimizations for high-volume deployments (10M users).
Ensure production readiness and quality including webhook reliability API performance message delivery and issue resolution at scale.
Collaborate closely with product engineering and client stakeholders to ensure smooth UAT rollout and post-go-live optimization.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Yes

Employment Type :

Full-time

RequirementsTotal experience 8 YearsMandatory hands-on experience with WhatsApp Business API for building and scaling production-grade conversational commerce solutions.Demonstrable experience designing and implementing WhatsApp chatbot workflows including product catalogs payments service ticketing...

Requirements

Total experience 8 Years
Mandatory hands-on experience with WhatsApp Business API for building and scaling production-grade conversational commerce solutions.
Demonstrable experience designing and implementing WhatsApp chatbot workflows including product catalogs payments service ticketing and marketing use cases.
Deep expertise in Meta platforms including WhatsApp Cloud API Flows Payments API Catalog Manager and message templates (authentication utility and marketing).
Strong foundation in CPaaS-driven architectures including bot orchestration webhook handling API integrations and production troubleshooting.
Proven experience working with CPaaS platforms such as Gupshup Twilio Infobip or Karix for high-scale deployments.
Experience integrating WhatsApp solutions with CRM platforms especially Salesforce Service Cloud for omnichannel customer engagement.
Exposure to multi-channel instant messaging ecosystems such as RCS Viber and Line is a plus.

Responsibilities

Lead the strategy architecture and delivery of enterprise-scale WhatsApp Business API implementations enabling conversational commerce across discovery transactions and customer support.
Design and implement end-to-end WhatsApp conversational flows including product registration catalog-based searches payments (UPI) service ticketing and broadcast campaigns.
Map business requirements to Meta APIs (Cloud/On-Prem) through client discovery workshops ensuring compliance with opt-ins HSMs messaging tiers and regulatory guidelines.
Build and scale bots on CPaaS platforms integrating with backend systems CRM tools and analytics platforms for seamless omnichannel experiences.
Optimize customer journeys using analytics A/B testing and GenAI enhancements measuring ROI across engagement conversion and CSAT metrics.
Provide thought leadership and conduct workshops on conversational commerce WhatsApp best practices and multi-channel extensions (RCS Viber Line).
Apply a consulting mindset to define roadmaps transformation strategies and continuous optimizations for high-volume deployments (10M users).
Ensure production readiness and quality including webhook reliability API performance message delivery and issue resolution at scale.
Collaborate closely with product engineering and client stakeholders to ensure smooth UAT rollout and post-go-live optimization.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Computer Science
Docker
Kubernetes
Python
VMware
C/C++
Go
System Architecture
gRPC
OS Kernels
Perl
Distributed Systems

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About Company

Nagarro

Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more

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