Host (SpringSummer Start 2026)

As a Host you are the heartbeat of the guest experience. As the first and final impression of the space you set the tone by welcoming guests managing reservations and intuitively guiding the flow energy and transitions of the venue throughout the day and into the evening. Your warmth organization and attention to detail ensure every guest feels welcomed cared for and eager to return.

Start Date: May/June 2026
Contract Type: Seasonal and Full-Time available
Pay Rate: $16.60 per hour

Key Responsibilities 

Guest Welcome & First Impressions 

• Welcome guests with warmth confidence and genuine hospitality from the moment they arrive. 
• Manage guest arrivals departures and seating with intention ensuring every interaction feels personal and polished. 
• Create a calm welcoming atmosphere during both high-volume and intimate service periods. 
• Serve as a knowledgeable and approachable point of contact for guests throughout their experience. 

Reservations Flow & Room Rhythm 

• Manage reservations waitlists and walk-in flow using reservation systems and real-time floor awareness. 
• Coordinate closely with servers and bartenders to ensure smooth pacing and balanced service. 
• Monitor dining room and bar energy supporting seamless transitions between dayparts and evening service. 
• Anticipate pressure points and adjust seating and timing to maintain a relaxed intentional guest experience. 

Communication & Coordination 

• Communicate key guest information clearly to the team including VIPs regulars special occasions and requests. 
• Support service teams by sharing real-time updates on flow timing and guest expectations. 
• Act as a connector between guests and the floor team ensuring needs are acknowledged and met promptly. 

Standards Organization & Presentation 

• Maintain cleanliness organization and visual standards of the host stand lobby and entry areas. 
• Uphold brand presentation tone and atmosphere at all times. 
• Provide informed guidance on menus cocktails and unique experiences including the Listening Room. 

Qualifications :

What You Bring 

Strong interpersonal skills with a natural ability to connect warmly with guests. 
 Calm composed presence in fast-paced and evolving environments. 
Excellent organizational skills and comfort managing multiple priorities at once. 
Strong attention to detail and consistency in process and presentation. 
Enthusiasm for hospitality and pride in being the face of the experience. 

Bonus If You Bring 

Familiarity with reservation systems and waitlist management. 
Interest in growing into service leadership or guest experience roles. 
 

Who You Are 

You are patient welcoming and quietly confident. You enjoy creating order in dynamic environments and take pride in being the steady presence guests rely on. You understand that the tone of a space is set long before the first drink is poured and you take that responsibility seriously. 

You are observant and thoughtful able to read the room and guide its rhythm with subtle adjustments and clear communication. You thrive in structured environments where consistency matters and teamwork is essential. 

Welcome with warmth. Guide with intention. Stay moved. 

Physical Demands 

Continuous standing and walking throughout service periods. 
Occasional bending reaching and light lifting (up to 11lbs / 5kg). 
Ability to remain composed and attentive during extended periods of guest interaction. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time