Conference and Events Operations Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Conference and Events Operations Manager you will play an essential role in demonstrating the Passion for Excellence through serving our guests with flair and professionalism ensure all guests are provided with personalised service and embody the art of French hospitality through a can do attitude. Other duties include but not limited to:
- Manage and drive all banquet and conference operations ensuring seamless execution of events from handover to delivery.
- Partner closely with the Conference and Events sales teams kitchen and wider hotel departments to deliver flawless client-focused outcomes.
- Drive operational performance through effective rostering cost control equipment management and revenue optimisation.
- Provide hands-on leadership on the floor ensuring function setups service delivery and client specifications are met without compromise.
- Build a high-performing engaged team culture that consistently delivers Sofitel service standards and luxury experiences.
Qualifications :
- Proven leadership experience in conference events or banquets operations within a large-scale or luxury hotel environment.
- Exceptional stakeholder management skills with confidence handling client enquiries service recovery and operational challenges.
- Demonstrated ability to lead develop and retain teams through coaching performance management and structured training.
- The ability to work in a diverse team and be the real deal acting as an Ambassador for the Sofitel brand.
- Strong knowledge of hygiene safety brand standards and award compliance with a commitment to Sofitel values and luxury hospitality.
- Ability to work a rotating roster including weekends and public holidays to ensure seamless operations.
Additional Information :
If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
