[Philippines] Center Of Excellence Lead, Regional Supply Chain Ops

What you will do

• Team Leadership: Lead and coach a data entry team to ensure accurate timely processing of logistics shipping and Goods Receipt (GR) information.

• Documentation Management: Oversee all shipment documentation (Invoices AWBs Bills of Lading) while ensuring strict compliance with GDP standards and pharmaceutical regulations.

• End-to-End PO Lifecycle: Manage the full Purchase Order process from creation and inquiry handling to timely PO and GR closing.

• Stakeholder Liaison: Act as the primary operational link between internal departments (Finance Quality SCM) and the Center of Excellence (CoE).

• Provider Oversight: Liaise with third-party logistics providers (3PLs) and freight forwarders to track performance resolve delivery issues and monitor KPIs.

• Advanced Problem Solving: Serve as the first point of escalation for complex logistics or customer service issues ensuring prompt resolution and minimal disruption.

• Process Optimization: Drive continuous improvement through automation digitalization initiatives and the elimination of workflow bottlenecks.

• Compliance & Audit Readiness: Maintain impeccable document traceability and EHS/Quality standards to ensure the team is always prepared for internal and external audits.

Qualifications :

What you will bring to the role

• Academic Background: Diploma or Degree in Logistics Supply Chain Business Administration or a related field.

• Professional Experience: 35 years in Supply Chain Operations specifically within order management logistics or documentation control.

• Industry Knowledge: Prior experience in the pharmaceutical supply chain and familiarity with GDP/regulatory standards is a significant advantage.

• Leadership Track Record: Proven ability to supervise a small team and manage third-party logistics providers (LSPs).

• Technical Expertise: Strong proficiency in ERP systems (preferably SAP) and the end-to-end Order-to-Cash cycle.

• Logistics Proficiency: Comprehensive understanding of import/export documentation shipping terms and permit requirements.

• Soft Skills: Excellent communication and coordination skills with the ability to manage multiple priorities in a fast-paced environment.

• Analytical Tools: Advanced proficiency in MS Office (especially Excel) and experience with KPI tracking and performance reporting.

Additional Information :

Grow your career at Santen

A career at Santen is an opportunity to make a difference. We aspire to contribute to the realization of Happiness with Vision by providing eye health products and services to patients consumers and medical professionals around the world. Guided by our CORE PRINCIPLE Tenki ni sanyo suru Santen is engaged in the global research & development manufacturing and sales and marketing of pharmaceutical products in opthlamology. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes education and treatment. At Santen we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs role requirements and individual qualifications regardless of race color ethnicity national origin/ancestry religion sexual orientation gender gender identity/ expression age disability medical condition marital status veteran status or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process please let the recruiter from our team know.

Remote Work :

No

Employment Type :

Full-time