Multi-Channel Quality Expert Reviewer

Multi-Channel Quality Expert Reviewer (German Speaker)

Dublin City Centre Onsite

Teleperformance is a global leader in customer experience and operations services and has been certified as a Great Place to Work for 5 consecutive years. We are currently looking for a German-speaking Multi-Channel Quality Expert Reviewer to join our Dublin City Centre team.

Role Overview

In this role you will support the quality review of global operational workflows including content moderation identity verification and escalation processes. You will ensure that quality standards are consistently applied across sensitive and high-impact content areas.

Previous Content Moderation experience is mandatory for this role.

Key Responsibilities

• Conduct quality reviews for Content Moderation workflows including but not limited to:

  • Organizing or credibly threatening violence

  • Promotion of self-harm

  • Theft vandalism fraud and restricted goods

  • Misrepresentation impersonation and privacy violations

  • Hate speech and bullying

  • Phishing spam and malware

  • Child exploitation

  • Nudity pornography and sexual solicitation

• Review ID verification and authenticity/access flows

• Handle and support escalation processes

• Evaluate HERO (viral/meme content) and DOI (Dangerous Organizations) related content

• Apply strong cultural political and social context awareness relevant to the supported market when making policy decisions

Requirements

• Previous Content Moderation experience (required)

• Fluent German and strong English skills

• Ability to work onsite in Dublin City Centre

• Strong analytical critical-thinking and decision-making skills

• High attention to detail and cultural sensitivity

Work Conditions

• Location: Onsite Dublin City Centre (no remote option available)

• Working Hours: Full-time 40 hours per week

  • Fully flexible schedule: MondaySunday 08:0019:00

• Training: 4 weeks onsite in Dublin

• Contract: Permanent

• Start Dates: Various

Please note: No time off or holiday requests are allowed during the first 8 weeks due to training requirements.

Background Checks

• Right to Work verification

• Criminal Record Check

• Credit Check

• Additional checks as required

Salary & Benefits

Salary: 37333 per annum
Private healthcare insurance
Death in service
Annual leave: 20 days 10 public holidays
4% pension contribution
Bonus (non-contractual role dependent)

What We Value

• Process Excellence

• Collaboration and teamwork

• Clear and confident communication

• Emotional intelligence and empathy

• Open-mindedness

• Critical thinking

• Solution-oriented mindset

• Ownership and entrepreneurial attitude