Service Desk Analyst

Job Title: Service Desk Analyst

Ready to take your career to the next level

Were one of the UKs most forward-thinking law firms built on a foundation of innovation collaboration and ambition. Join us and lets shape the future together.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

The role in 60 seconds

• Role: Service Desk Analyst
• Team: IT Service Desk Foot Anstey McKees
• Location: Belfast (office based)
• Working Pattern: Full time
• Why this role matters: You will play a key role in delivering consistent high-quality IT support aligned with service expectations and business needs across the firm.

What youll do

In this role youll:

• Provide highquality technical support and guidance to more than 700 colleagues across Foot Anstey and Foot Anstey McKees.
• Log manage and resolve incidents and service requests within agreed SLAs escalating to internal or external specialists where requiredwhile remaining the primary point of contact throughout the process.
• Support the smooth daytoday operation of the firms technology estate including laptops software printers and mobile devices.
• Work collaboratively with 3rdline infrastructure and application support teams to maintain improve and support all core infrastructure services contributing to maintenance and service improvement activities.
• Operate within the ITIL framework across incident problem change knowledge and asset management processes.
• Take ownership of the incident lifecycle from initial logging through to full resolution and communication.

What were looking for

Were seeking someone who thrives in a fast-paced client-focused environment and brings:

• A high level of customer service skills working collaboratively as part of a busy close-knit team. Equally you need to be happy to work with autonomy taking responsibility for your own workload and seeing things through to conclusion.
• Proven technical knowledge and atrack record of providing high quality 1st and 2nd line support via an IT Service Desk.
• A solid understanding of modern technical infrastructure and the technologies commonly used within businesses including Azure Microsoft 365 Intune and core Cyber and Information Security principles and controls.
• Experience of working with and providing support for the full range of Microsoft 365 business productivity tools.
• Strong organisational and prioritisation skills with the ability to take responsibility for multiple jobs simultaneously.
• Self-motivated individual who gains satisfaction from providing excellent customer service.
• The ability to use initiative and thinking in everyday problem solving.
• The capability to work well to deadlines and keep calm under pressure.
• *Willingness to travel on occasion to our Bristol office (funded by the firm) for initial training and team days when required.

Join a seriously ambitious firm

At Foot Anstey McKees were committed to making a difference for our people our clients and society. Heres what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names thriving startups and ambitious enterprises.
• A culture built on our values of being refreshingly human entrepreneurial inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training whatever your role and level we have training that will support you to achieve your goals.
• In June 2025 McKees joined forces with Foot Anstey enabling us to better support our clients and create more opportunities for our employees.

Progressive benefits tailored to you

• We believe our people are our greatest asset. Thats why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing.

Ready to apply

• Hit the Apply Now button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch whatever the outcome.
• Invited for interview
  • With a straightforward process typically involving two interviews our talent acquisition team will guide you through every step ensuring you feel confident and prepared to show us what you can do.
  • Were here to support your individual needs. If you require any adaptations or adjustments were more than happy to accommodate these. Before your interview well contact you to discuss the themes well cover and answer any questions you might have.
  • If youd like to visit our offices prior to your interview or would like help testing your kit for your virtual interview just let us know.

Lets make your next career move the start of something extraordinary.