Senior Coordinator, Student Lifecycle

Overview:

• Part-time 0.6 FTEFixed Term position until31/07/2026

• Salary HEW 8 17% Superannuation and Flexible Working Arrangements

• Based at theMelbourne CBDcampusbut may be required to work and/or be based at other campuses of the University

About The Position

The Senior Coordinator Student Lifecycle (Higher Education/Online and Global)is responsible foreffective leadership and administration of student lifecycle activities and processes across all College programs. This role focuses on driving collaboration meeting stakeholder needs and leading continuous improvement of all processes.

Working closely with other Senior Coordinators this role manages end-to-end student lifecycle processes for schools partners and role builds strong collaborative relationships within the Student Lifecycle Team and works in close partnership with Program Directors and Business Connect to deliver a consistent case-managed approach to customer service across all delivery locations.

In close collaboration with the Manager and other leaders the role contributes to ensuring academic administration operations are effective streamlined and consistently delivered across all programs modes and locations. This includes leading cultural and work practice changesrequiredto support operationalobjectivesand continuous improvement.

To be successful in this position youll have:

1. Demonstrated experience in the coordination and delivery of academic or student services across Tertiary Education.

2. Demonstrates high level of emotional intelligence with proven well-developed leadership and team building skills and experience in coaching and aligning teams to achieve high performance outcomes.

3. Proven ability to build and nurture strong and collaborative relationships with stakeholders demonstrating ability to successfully influence outcomes in high volume highly complex settings.

4. Demonstrates the ability to champion lead and deliver a high-quality customer service applying understanding of stakeholder needs to continuously improve experience and drive timely outcomes.

5. Proven initiative and problem-solving skills and ability to work independently to quickly extract the priority issues taking action without specific direction.

6. Highly developed business writing skills and demonstrated experience producing comprehensive recommendations briefing papers and action-oriented reports with ability to convey complex information ideas and concepts clearly and efficiently to a variety of different audiences.

7. Demonstrated experience in leading new and innovative ways of working and the ability to create a culture of continuous improvement.

8. Strong experience of adapting to changing software digital technology and service delivery requirements.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About theCollege

As one of the largest Business Schools in the Asia Pacific region the College of Business and Law is comprised of five schools four in Melbourne and one in Vietnam - delivering a broad range of programs in Business ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education creating pathways for further study. RMIT Business programs are delivered in Melbourne Vietnam Singapore Shanghai and RMIT Online. The College has an annual budget of approximately $280 million employs over 1000 staff and delivers programs to approximately 30000 students (20000 EFTSL).

In line with RMITs vision to be recognised as a global university of technology design and enterprise the College mission is to deliver in a global context innovative industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMITs new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students creating passion with purpose for its staff and shaping the world with impactful research and global reach.

In particular the College has defined a number of initiatives which are summarised in three priority areas: enterprising student experience and international mobility.

The College is located on RMIT Universitys City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings.

For further details about the College please visit:

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Job Description Senior Coordinator Student Lifecycle

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