IT Analyst
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Job Location:
Torrance, CA - USA
Monthly Salary:
$ 30 - 40
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Details:
Location: Torrance CA
Onsite
Reports to Refinery IT Manager
Hourly wage: $30-$40
Job Summary
The IT Analyst provides on-site and remote technical support to refinery users delivering Tier 1 and Tier 2 end-user support across a large industrial facility. This role supports Help Desk operations deploys and maintains IT equipment troubleshoots hardware software network issues and assists with small IT projects. Reports to the Refinery IT Manager.
Key Responsibilities
- Provide on-site and remote IT support for 600 users
- Answer Help Desk calls create/manage tickets and resolve Tier 1 & Tier 2 issues
- Deploy and support workstations phones printers and network equipment
- Troubleshoot hardware software and network issues; escalate as needed
- Coordinate with vendors for repairs and support
- Document incidents and resolutions in ticketing system
- Support refinery locations while following all safety and PPE requirements
- Participate in on-call rotation as required
Qualifications
- 5 years of relevant IT experience
- Strong customer service communication and problem-solving skills
- Experience with Windows 10 Microsoft Office and Active Directory
- Knowledge of networking fundamentals (DHCP DNS subnetting)
- Experience with imaging/deployment tools (WDS/MDT PDQ SCCM WSUS)
- Bachelors degree in MIS or related field preferred (or equivalent experience)
- Valid drivers license; ability to lift 20 lbs
- Conference room A/V experience a plus
#INDW
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
