Customer Service Representative

At Kemin we are passionate in our effort to create a world class customer experience. We are currently hiring for a Customer Service Representative to join our Pet Food and Rendering team! The Customer Service Representative will assist customers and support our sales team. They will work independently to ensure customers are happy with our services and products as well as handle both domestic and international customer orders and assist others when needed. The ideal candidate will have experience importing and exporting products and placing customer orders.

Join the Kemin Team and Transform Lives!

We are a privately held family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people pets and the planet.

We create solutions that strengthen health and wellbeing provide nutrition and immune support for pets and production animals safeguard the planets natural resources and protect the global food supply chain for generations to come.

We supply over 500 specialty ingredients for various industries including human and animal health and nutrition pet food aquaculture nutraceutical food technologies crop technologies textiles biofuels and animal vaccines.

We employ 3500 global employees and operations in 90 countries including manufacturing facilities in Belgium Brazil China Egypt India Italy San Marino Singapore South Africa and the United States.

As a valued member of our team youll enjoy a comprehensive benefits package designed to support your financial physical and professional well-being:

• Competitive Financial Package: Enjoy a rewarding salary uncapped bonus opportunities a 401k match program and generous paid vacation and holidays.
• Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
• Continued Learning Opportunities: Grow your skills with our in-house learning platforms offering thousands of training resources both live and online and take advantage of tuition reimbursement for external post-secondary pursuits.
• Service Opportunities: Make a positive impact with paid time off for volunteering in your community

• Capable of handling all transactional related communications routine and with supervision.
• Handle domestic and international customer orders ensuring timely and accurate shipping of materials to various locations.
• Ability to communicate at all levels within Kemin and Customers organization as needed in order to ensure order satisfaction.
• The principle purpose of this position is to support customer purchase order acceptance and fulfillment. Duties include:
  • Order acceptance and solicitation.
  • Maintenance of customer pricing ship to and bill to database.
  • Work in partnership with Finance Department to ensure accurate and timely invoicing.
  • Provide input to production meetings to communicate customer needs and expectations to the Manufacturing Department.
  • Communicate order status and changes of status to customers as needed.
  • Responsible for the development and compliance of all ISO policies and standards within the department.
• Responsible for the execution of the strategic plan by providing superior customer service and support to the field staff.
• Handle customer orders invoicing providing internal/external customer service to all departments.
• Complex problems include monitoring inventory in relationship to customer orders resulting in timely delivery of product on all open orders. The incumbent may be required to track sample requests and providing follow-up to field representatives.

• Education and Experience:
  • High School Diploma with 3-5 years of experience OR
  • Associates Degree with 0-3 years of experience
• Strong organizational skills with an attention to detail.
• Ability to work productively in a fast paced high-pressure environment.
• Strong communication and coordination skills especially.
• Ability to maintain a positive attitude and positive communications with customers especially in the event of unmet customer expectations or shipment difficulty.
  
• Remain in emotional control organized and clear headed during periods of high stress situations.
• Master the ability to work productively in a fast paced high-pressure environment while demonstrating a high level of AQ.
  
• All communication with customers and coworkers must be performed in a positive and professional manner.

We are an equal opportunity employer. We consider all qualified applicants without regard to race color creed/religion national origin ancestry citizenship or immigration status (where applicable) sex sexual orientation gender identity or expression pregnancy/childbirth/breastfeeding or related conditions age (40) disability (including the use of a service animal) genetic information marital status familial or caregiver status military or veteran status status as a victim of domestic violence reproductive health decisionmaking and any other status protected by applicable federal state or local law. We also prohibit retaliation for raising concerns or participating in an EEO process. Applicants who need a reasonable accommodation to apply or interview can email .

A post-offer background check and drug screen is required. Additional pre-employmentrequirementsmay be necessarybased onposition.

Kemin is a drug-free and tobacco-free campus.

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