Temporary Engagement Advisor (with Benefits!)

El Segundo, CA - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Engagement Advisor is responsible for the first point of contact with prospective clients and families engaging leads via phone and digital channels to understand needs educate on services and assess eligibility. This role builds trust quickly gathers accurate information and guides individuals through the early intake and qualification process while coordinating closely with Sales Operations and external partners. The Engagement Advisor plays a critical role in expanding access to non-medical caregiving services for underserved populations while representing the organizations values and mission.

Primary Responsibilities

Initiate and manage outreach to leads and referrals via phone email and messaging platforms to assess needs and drive engagement
Conduct structured intake conversations and care assessments to gather complete accurate client and caregiver information
Submit eligibility information to health plans and coordinate communication between clients plans and internal teams
Educate prospective clients and families on services value proposition and next steps in the intake process
Address objections and concerns using consultative sales techniques to progress clients through the engagement cycle
Maintain timely accurate documentation of all activity notes and outcomes in Salesforce
Collaborate with territory sales representatives and internal stakeholders to ensure aligned handoffs and client experience

This is a hybrid position coming into the El Segundo office 1x per quarter.

Please note that this is a temporary position.

WHAT YOU BRING TO THE TABLE:

Qualifications

12 years of experience in sales intake customer service or client-facing support roles
Experience engaging clients or customers by phone in a fast-paced environment
Ability to manage multiple conversations priorities and follow-ups simultaneously
Comfort working within performance metrics and accountability standards
Familiarity with regulated environments such as healthcare social services or insurance preferred

Skills

Strong phone presence with excellent verbal and written communication
Relationship-building and trust-establishment skills
Objection handling and consultative sales mindset
Organization attention to detail and disciplined follow-through
Coachable adaptable and open to continuous feedback
Proactive solutions-oriented approach to problem solving
Proficiency with CRM systems (Salesforce preferred) and Microsoft Office

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email:}
_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$26.04$28.97 USD

Required Experience:

Unclear Seniority

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...